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Custom Color Set
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66,866 Verified Client Reviews |
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Tried to love itI wanted to love eSalon and gave it 3 tries. Customer service was amazing. Every time I called, someone was so helpful. Unfortunately the color just never came out right. I tried 3 different times. I really wanted to love it. I really did!! Last time I had a bottle for my roots and another for the rest of my hair. Now my roots are a bright red and a different color than the rest of my hair. And gray hair appeared after almost 2 weeks. I’m sorry, but I’m just not happy with eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
EmbarrassingHorrible color my roots turned bright Orange and remaining hair stayed brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErica - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Customer service is not helpful at allI received an email today March 12th that states that my order is in process and will be shipped in 1 to 3 days. It asks if I do not want this current order I should call them. It took about 10 minutes searching the site to find the phone number to call. They told me they had sent several previous emails and that my order has already been shipped. There is nothing they can do to stop the current order. The emails do not agree with the representative. The web site was difficult to navigate and it also had information that my order would be shipped in 1 to 3 business days on it, something the representative denies. I told them to cancel my account with this company. I do not do business with companies who say one thing on the phone and have emails and web sites that a different thing. In my opinion this is one aspect of fraud. When I called today I was only looking for a delay in the shipment of this order. Instead I have now canceled all business with this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Tried eSalon hair color for first time.The color did not cover all grey and white new growth. I left as long as instructed. Should it remain on longer? Also there was not enough conditioner. Product made my hair quite dry. Maybe not best haircolor for me? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not at all What I wanted :(I am so very disapointed. I wanted my hair a tad bit lighter and more reddish that is why I chose Ash Copper. IMy hair is normally a med brown with slight red undertone.. what I got was basically my normal hair color and a lot of waxy mess! I followed the directions to a tee.. every detail.. but I was left with a sticky mess of waxy knotted hair... I literally had to wash my hair 10 times to even get most this waxy stuff off my hair! I sent numerous photos and thought I explained what I wanted. What a waste of my time and money! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKari - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not happy with the color but....The color isn't right yet but...... I luv the quality of the product..It leaves my hair soft..Not dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPat - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
Amazing!!Received my first shipment and was immediately impressed by the presentation and content of the items BEFORE I colored my hair. As a seasoned cosmetologist, I honestly am happier with my color than I have ever been. It is exactly what I wanted and I am very happy! I needed an all-over color enrichment for stressed, drab brown hair and am AMAZED at the beautiful rich mohaghany results! All the products in the color kit smell great too!! Great job. Looking forward to a long and happy hair relationship with esalon and my personal colorist!! Thank you! 3 of 3 people found this review helpful. Did you? |
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Easy applicationThe colour was fantastic and the instructions were easy to follow. I love the customisation and the packaging was super cute. The mini shampoo and conditioner that you receive are great as samples to see how it feels in your hair I can’t wait to receive my next order! 0 of 0 people found this review helpful. Did you? |
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Awesome!I absolutely love my hair color! I chose darkest brown. It truly is the color I have been trying to get. I used to buy box color from cvs or walmart and those failed me everytime. It would turn out either with a purple or blue tint for some reaaon. Thank you Karen! I will be ordering again. It's even better than the last salon I tried which cost me around $140! 0 of 0 people found this review helpful. Did you? |
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Love.Love the color! I saved time, a ton of money, and got gorgeous results. I am hooked! 0 of 0 people found this review helpful. Did you? |