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Custom Color Set
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66,844 Verified Client Reviews |
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Great color/washes out fastI love the color it matches my hair color perfectly,but doesn’t last. After one wash I can already see my roots. And I used your shampoo and conditioner. Not really worth the price difference from over the counter hair color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We apologize that you were disappointed by the color coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Made no difference to my colourFollowed the instructions to the letter but it made no difference to my colour whatsoever. I was hoping for ashy brown (Ash Pearl) hair, but I still have dark roots with lighter/reddy ends. I've asked for another batch to see if leaving it on for longer makes a difference (the pack only allowed 15 minutes development time in total) and will update my review once I've heard back from customer service. Blimey - that's customer service - a phone call within 5 minutes and another free pack on the way! I'll post back about the colour when I've tried again :) 1 of 1 people found this review helpful. Did you? |
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Terrible inconsistent color, stinky product, bad customer serviceThe color turned out a horrible bright orange and was all blotchy and the root coverage didn't even cover my roots. I saw nowhere that their guarantee was only good for 30 days, my first two emails were ignored and I was signed up for autoship which I did not want. On top of this it was a super huge pain to apply (much worse than any other home color I've used). All around terrible and I will definitely not be a returning customer nor will I be recommending this. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too DarkNot at all what color I chose. Darker than indicated! Ugg 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Too goldenIt was too golden I didn’t like it at all. Just cancel my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridgett - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
VERY runnyYour hair color seems to get runnier and runnier. I also do NOT like the new container for the color - its mouth is larger than the container into which it is poured! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTami - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Salon color at a fraction of the priceI have been going to the salon for years getting my hair colored. I recently found eSalon and decided to give it a try. After answering several questions, my color was selected. I received it in 2 days. Prior to receiving the color, I received an email with instructional videos on how to apply the color. Everything you need is included in the box, including stain guard and a stain removal pad, gloves, shampoo, conditioner and brush for applying color. Very easy to apply color, nice and thick so it doesn’t drip. My hair looks so shiny and healthy. It was a little darker than I wanted so I emailed the company. Received an email within hours telling me my color would be adjusted for my next order. My hair looks as good if not better than ever. My stubborn greys were completely covered and the color has depth and dimension. I now don’t have to schedule a visit to the salon and can do this at home at my convenience. Love the fact that you can adjust auto delivery to suit your needs. Thanks eSalon for a great, easy to use product that works! Your customer service and follow-up is the best. 30 of 31 people found this review helpful. Did you? |
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Amazing colorI have been coloring my hair for years but as the grays became more with age it was very difficult to keep my color. I happened to see eSalon so decided to try it and filled out the information form and also sent a picture. I received a e-mail saying my colorist was going to change the color just a bit, so I thought OK that is fine but was a bit concerned. For the 1st time today I tried it and couldn't wait to wash it after the coloring was completed. I am amazed how wonderful it looks. I would highly recommend this service!! 5 of 6 people found this review helpful. Did you? |
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Long lasting & change of heartColorist suggested gradual lightening of my salt & pepper hair to go completely gray. Have been doing this & love each of the colors. Looks so great & lasts so long on my short hair, I've decided that instead of going gray - I want to go back to my natural color! 0 of 0 people found this review helpful. Did you? |
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Hair colour.Exactly what I asked for A**** 0 of 0 people found this review helpful. Did you? |