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Color Set
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66,844 Verificado Comentarios de clientes |
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Wrong color.. didn't cover grays...I am cancelling the program because the color was totally wrong. I sent a photo of my hair and described the color I had in mu hair before. I asked a color a little bit lighter... and I received a light brown toned to brown.. my colors are ash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarion- Thank you for your feedback! It appears we reached out to inform you that color chemically cannot lift or lighten other hair color, and we lightened your original selection of Darkest Brown to Dark Brown per your request. We are sorry to hear that your desired result was not achieved, and we will be reaching out to discuss your color needs further. We appreciate you reaching out! |
The color was great for only 3 days.I colored my hair Sunday March 10. The color was great for Sunday, Monday, and Tuesday but on Wednesday I shampooed it with a sulfate and phosphate free shampoo and the color is almost back to previous color on the ends. I have a small amount of color on the top roots area. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn- We are sorry to hear that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I initially loved my new product. However, my roots have fadedAlready seeing strands of grey showing through. My roots are not holding up either. You adjusted my color but I can't move my next delivery before April 1st. I can't wait that long. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. We have reached out to you via email to discuss your next shipment a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
unhappynot happy with results after initial application,my color dulled.Please stop any future deliveries. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEileen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has reached out via phone to get this resolved for you. We appreciate you reaching out! |
FADED TO FASTI FELT IT WASN'T AS DARK AS I WANTED AND FADED WITH IN DAYS OF BEING APPLIED 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI do not like this color at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you are not satisfied with your color result. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gorgeous & convenientI love the fact that every couple of weeks my hair color arrives at my door. I never have to worry or even think about it. My hair feels amazing afterwards and the color is consistently beautiful. It’s everything!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Consistently FabI can only reiterate my previous review - these products are simply fab! Very easy to use and give truly lovely results. I went to my hairdresser for a cut very recently and she thought this was not only a really good colour for me (thanks to the personal crafting service) but that it was also a very high quality. In short she was impressed - what's not to like!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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salon quality hair colorReally like that I can adjust per preference and stylist provides advice on choices 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved it!!!I loved the color. It was exactly the color I wanted. It was easy to do, especially with the detailed instructions that came with the kit. The price is cheaper than I would pay for the coloring kits I would buy in the store. I have already told many people about your product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |