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Color Set
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66,844 Verificado Comentarios de clientes |
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Custom Color SetHave complained numerous times about red tones, but still getting them! Even after changing my color last time. I ended up going to a professional salon for highlights. I haven’t had so many compliments about my hair in a long time. Deciding whether I will continue with esalon after so many disappointments. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Finally got the right colorIt took a few tries but the team remained patient with me and finally got the right color of brunette that I needed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Professional colorist were impressedWent to a new salon to get my haircut today. Had another customer compliment my color and two different stylists tell me the love my hair color. They were shocked (and probably a little threatened) when I said I did it myself! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not the colour I was asking forI was really looking forward to trying esalon as my usual colour is now discontinued. I've been gradually lightening up my hair over the past four years or so as I didn't want to ruin it with using too much bleach in one go. I selected "light brown copper" as my desired result as the colour didn't seem too far off what I had, and provided a recent picture as well where my hair looked slightly lighter than reality. I was expecting a slight change but still within my style. Oh how wrong was I. Few years of effort undone within 30 minute sof colour development as now I'm back to dark brown. Not sure I want to try a different formula as I've just lost a lot of trust. Two stars instead of one as the colour comes in a decent amount, is easy to apply, and hair quality after washing out is quite good - it's just the actual _colour_ that is a major letdown despite the long personised ordering process. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDominika- Thank you for reaching out! We are so sorry to hear that your recent application did not deliver your desired result. Your root color was formulated based on the profile information provided as in the photo submitted you were wearing a beanie. The color formulated for the previously dyed parts of your hair (the majority) did not contain any brown (just copper tone). We are sorry that your desired result was not achieved, and we will be reaching out to further discuss your color per our satisfaction guarantee. |
Delivery Frustrating, BUT the eSalons has done everything they can to help!!I am editing this review, I will leave the original below. As frustrating as this has been to have these issues for the second time in recent months, I have to say that eSalons has reached out and is trying their best to resolve this me for. Unfortunately it will probably not be resolved before my trip, but I haven't given up complete hope yet...) eSalons is making every effort they can to get this here in as short of time as possible and they did come up with a suggestion that will help with any future delivery issues. Original: I have been a client for MANY years and for the most part have had very few issues, but over the last year this is the second time that the delivery has been a major issue. My order was processed on the 4th and shipped on the 5th, but as of today, the 12th (after the mail has arrived) I am still waiting on my order. I had pushed the date up a few days to the 4th so that I could guarantee that I had my order before we left for a trip this coming Friday. However, that is now looking unlikely. I called customer service earlier today only to get NO help and mostly the attitude that she did not care and there was nothing that can be done. I am already upset about the progressivly declining service but this will definitely be my last order if I end up having to go on this trip without have my hair done because you can not figure out how to get a product to a client in over a week now and offer no help to the problem. Too bad your interest is in trying to get customers, not keep a loyal one! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Dark Hair Color ResultsMy base color came out a little too dark with just a hint of mahogany red. Although I did not get the desired results, I will continue to use the service and trust the hair color experts of eSalon for my hair color needs. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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New hair colorIt was darker than what I thought "beige" would be, but I guess it will fade. I think I would do highlights next time because it looks too fake all dark brown. My opinion. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Adjusted color worked better than my initial purchaseI purchased my first color selection and it was not that great covering my grays. Color was uneven. I decided to give feedback and colorist put a new formulation together that was much better! Very cool having the ability to talk about my color issues just like you would a brick and mortar salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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don't waste your moneyIt's just like any other box color so don't waste the extra money. Also a week later my scalp started itching and peeling. That's never happened with other box dyes before. I am not happy with this purchase, the color is flat (though it is a nice color) and not what I was wanting. There zero purple tint to it. Overall I'd say don't bother 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerri- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color and care specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
ColurRubbish dont bother 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacquie- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |