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The color just doesn’t look right on me at all!I don’t think there is anything they did wrong I just truly hate the color!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCristin- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not what I requested!I had to adjust my color and never got what I asked for!!! I'm having to go to a professional colorist to fix my hair!!! I cancelled my order and won't ever use esalon again!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarisa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations and we are always happy to adjust based on your feedback. We'd love to work with you to find a resolution and have your hair looking its very best! Please feel free to reach out to [email protected] if would like any assistance. |
GraysThe color I got didn't cover my grays like I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
If I could give 0 stars, I would.Horrible color with over-packaging. This is NOT a good alternative to a salon hair color experience. I just hope my salon will be able to bail me out of this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCeleste- Thank you for your feedback. We apologize for the disappointing experience you had with our color kit. We have reached out to you via email to see what we can do about remedying this situation per our satisfaction guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
WAY TOO MUCH COPPERMy hair is red - way too much copper - how can I neutralize this immediately. At least tone down the copper. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTami- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that our Dark Blonde Pearl Copper is too copper for your preference and that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Very badI didn't like the harsh chemicals in the products, it caused me allergy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYascara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Excellent productI highly recommend this product. My hair comes out better, then if I went to a very expensive salon. You won't be disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I Look Like Myself Again!When I ordered hair color earlier this year for the first time online, I thought the most I could expect was for it to be brown and at least last a couple weeks. Well, to my wonderful surprise, the color was more that perfect. It was exactly what I wanted. It managed to rid the brassy red color that was I developed over the last few colors and they nailed the color medium brown color I described to my colorist. She obviously listened and paid attention to what I wanted while creating a color mixture that could hold and cover grey hair for six weeks easily. I highly recommend every woman to give eSalon a try and especially try it and work with the colorist to find the right mix for your hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom color kitI was skeptical ... but it is great ! Love the color... easy application... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love esalonMy hair color is perfectly matched for me. I’ve been using esalon since 2013 and absolutely love it.❤️Received a free hair color valid until 6/01/2019 and am unable to redeem it. Please help me with this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |