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New Product Inferior From the OriginalPreviously eSalon provided a kit with one color for roots and a second color refresher/sine enhancer for ends. The result was great. My hair had great color and shine. The new kit has a single color for roots only and the result is OK. but the depth of color is not there and no shine, Disappointing. I like the custom color but the result is not different from off-the-shelf box color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We’re so sorry to hear that you were disappointed by the most recent color kit. We see that you are now getting our custom Light Set and the second bottle will cover your highlights. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color turned my hair RED!I am very disappointed. This is not the first time my hair has been totally brassy after coloring my hair. I will not be sending back the kit I have not opened and expect a full refund for both. I do not plan to order from eSalon again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t cover grayColor was dull and too dark. Didn’t like it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRamona- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Awesome colorI finally got the color I have always wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great color for my hairMy hair took the color really well but the copper tone I chose faded quickly. Not the fault of the product. The color felt great on my hair and it was easy to mix and apply and it didn't cover up the highlights that have been hanging out at the ends for so long (which I was happy with). The instructions were very clear and concise. I will continue to use eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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bebeGreat color, does not fade, gentle on my hair, great shine. My hair feels wonderfully soft, happy to have found salon. I definitely would recommend e'salon to my friends!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Amazing!!!I was skeptical when I placed my first order but I couldn’t be more pleased! I ended up with a gorgeous, rich, all over color. My roots matched the ends exactly, can’t wait to get my next package this month! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect color!I love this product. The color is perfect and lasts longer than store bought colors. Everything you need is included in your kit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved it!Thank you for making the change. This color is perfect for me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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LoveAbsolutely love the color it matches with my natural color which I was amazed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |