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Custom Color Set
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66,844 Verified Client Reviews |
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not the desired colormy color turned from nice burgundy red to cocoa color, it doe not look bad but not what i was looking for 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
DiscontinueI am not satisfy with color and would like to discontinue. Please do not send any more products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
I want to love itI love the idea of esalon. Customized hair color that is delivered to you. Here is what I found "good" about this product. Everything you need for home coloring is provided. The color was rich and actually did not fade. My problems: While the color was rich and very shiny , it was not the color I wanted. I wanted light ash brown. It was far too red for me. I tried 3 adjustments to the color and it actually ended worse than the original color. To be fair I did not speak with a representative but conveyed my dissatifaction via email. I may have continued to try to tweak the color if I had not developed such a bad scalp reaction to the hair color . It started with dryness of both the hair and scalp and ended with scalp breakouts, eczema type flaking and scaling, and hair loss. Perhaps I will try again in the future if they change their formulation. It is a great idea and a seemingly well run company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
I love this product!!I ordered this product about two years ago and was afraid to use it, afraid I'd mess something up, so I tossed the package after a year. I decided to re-order and to follow through with the coloring. Boy am I glad I did! I just finished coloring my hair this morning and it is perfect! I did a few things wrong like not putting on gray first (as instructed) but I am so pleased. It would cost about three times what I paid to have this done in a salon - they like to charge you more each time your hair grows an inch or so! My hair looks natural and is so soft. You have a loyal customer! 21 of 22 people found this review helpful. Did you? |
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Remarkable Natural ColorThe combination of brunette with deep Auburn has become a hair color I am complimented on many times. From my photo and description, eSalon got it right first time! 0 of 0 people found this review helpful. Did you? |
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I love eSalonThe products are easy to use, good quality, and excellent coverage! 0 of 0 people found this review helpful. Did you? |
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FABULOUSVery easy..... Great results 0 of 0 people found this review helpful. Did you? |
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Superior ProductThis is a well thought out product and packaging, and is very convenient. Your hair color is awaiting you when it’s time to recolor. No running to the store at the last minute and worrying if your color will be in stock. 0 of 0 people found this review helpful. Did you? |
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Just RightColor is always just perfect.... 0 of 0 people found this review helpful. Did you? |
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Dark honey or golden brownI have ordered some color years ago and it was very pretty!! It was warmer than what I wanted until I put it on.. And was like wow!! 0 of 0 people found this review helpful. Did you? |