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Color Set
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66,880 Verificado Comentarios de clientes |
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I liked the ideaI chose Natural Dark Blonde, which is close to my natural color. I didn’t feel my colorist took into consideration the level I wanted mixed with the correct neutralizer or level to correct my warm ginger/orange/copper in my hair. My color had a small amount of blue but absolutely no green to counteract the orange. So my hair turned a medium auburn brown due to the underlying pigment not being neutralized. I understand it would take more than one color correction but I didn’t care for the response from my colorist either. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrandi- We appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our color and care experts to discuss your color and determine if and how we can adjust to better suit your needs. Please let us know if there is anything else we can do to help! |
Hair color lifted too red - even though I specified in my notes that I lift red!So, I used the product last night. All went well. The shipping was great, box and contents nicely done. Instructions well written. But - and a BIG but - the color was too red! I wrote a very long and detailed note explaining that I lift red very easily and need an 'ash' type color. I got dark blonde - ash. Which was on the box. The color was too light and now I'm this brassy red color on my part. (I used it as a touch up to color the gray that was growing out.) I'm not happy and now stuck with this awful light brassy orange/red color. Ugghhhh! I even uploaded 3 different photos of me and my hair. Not happy!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not enough for my hairThis was not enough for my hair. My hair is really long and they dont send enough. The do with the first order not the second 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara- Thank you for reaching out! Our eSalon Color Happiness Guarantee is something we always stand behind, and we will be reaching out to further discuss your color needs. Please keep your eye out for an email from us! |
didn't helpAfter using two bottles my hair is still the same 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very thick and difficult to wash product outThis is about the 2nd or 3rd color set that I have had tremendous difficulty washing the color product out of my hair. I’ve washed with shampoo 3 times one night and 3 times the next day and still have a thick coating on my hair! Can’t be good for it. Won’t be buying this again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKellie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwesomeI absolutely love the color you put together for me, I was a little nervous this being the first time, so I didn’t keep it on as long as the times said. Wish I had but I will next time! Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Got it Just Right!This shade was perfect, the little bit darker tones blended better with my natural color and this color looks more natural on me. It has also lasted longer than the previous color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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plusI love the product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great Product!I have colored my hair for years and this product is great. Easy to do, lasts much longer than over-the-counter products and the color is just about right!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color matched perfectlyThe color was perfect the 2nd time around. They made the adjustments that I needed. I love the way it blends and my hair has so soft afterwards. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |