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Custom Color Set
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66,925 Verified Client Reviews |
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Shiny, but not the right color+Great instructions. +Great shine. -Wrong color (orange) vs ash blonde. -No gray coverage -Scared to go on Zoom! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Weekly retreat is awesomeThe weekly retreat was a great buy and I really feel its makes my hair all soft and shiny. The color set was still too dark so I am working with the team to try to lighten up the shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSimone - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Best hair color for someone who has previously colored hairI love this hair color. It matched perfectly to my hair and covered my greys. The only thing I would recommended is to try to put some more conditioning in the product just because it did leave my hair fairly dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabrielle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not that great and not worth the money.I see that my old cream L’Oréal product works a little better and it seems more nourishing to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Awesome product 👍The product is good and the shampoo and conditioner it’s smell so nice 👍 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRealina- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Too much redI like the copper and brown tones butter red is a bit load. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Colour fades fastThe company it’s self is fantastic. Quick responses, helpful and willing to work with you. I just find the colours are okay and fade fast. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The color is horribleThe box is cool, the process is cool, even the dye looked promising. These colors aren't formulated for red hair. Blonde is the closest base. The hair color was supposed to take my natural hair color to a more intense copper. It took my beautiful red hair and turned it orange, blonde and pinkish. I uploaded videos. The color match was perfect. The dye sucks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not covering my grays enough and also too warmHi! So I’m a cool complexion and this color is more for a warm! Also I want to change the color to more of a high lift blonde! It can have some strawberry blonde to it. Maybe there’s a high lift strawberry blonde that’s not brassy? And it would still need to be for a cool complexion. I’m sticking with y’all until we get the perfect color and beyond! You’re my favorite hair care company. So don’t worry if we don’t get it right the first hundred times k. We will figure out a perfect color for me eventually. I’m just learning what I like. Definitely does have to have really good gray coverage! I need to hide these grays 😂 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Outcome not as requestedI ordered ash blonde in order to make my blonde hair a little darker and duller. Ash blonde is a colour I used to use when I dyed my own hair. Since switching to a professional, I couldn't say the exact tones used but definitely not ashy. What I actually ended up with was ginger hair - not an ashy tone in sight. My concerns about the colour haven't been addressed other than telling me to perform a strand test to ensure I'm satisfied with my colour before I apply to the full head. The 100% satisfaction guarantee has certainly not been met on this occasion nor has any 'professional' advice been offered by my 'personal colourist'. I have decided I will give eSalon one more chance to do something right by my hair before I resort back to a traditional face-to-face salon appointment as I feel my money so far has been wasted on the colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison W. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |