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Custom Color Set
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67,063 Verified Client Reviews |
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Lackluster grey coverage.Mediocre results. The process was fine but the color is no better or worse than available boxed colors. The price wasn’t worth it for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThe first time I used my colour it was amazing but now it doesn’t seem anything like it.It doesn’t last as long before it fades I leave on the correct time use shampoo and conditioner for coloured hair but it still fades so fast 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHI Elaine! We are sorry to hear that your color fades so fast. Please check your emails, we just got back to you to help you further. |
Didn’t even change the color of my hair and I went lighter.I’m very disappointed I spent all that money for a product that didn’t work. I’m still brown and I wanted to go back to blonde. Very upset 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Amazing Service and ProductsI have been using Esalon products for a couple of years now. My own hairdresser has commented on how nice my colour is. Sarah from customer support was very helpful when l rang today. I always recommend Esalon to my friends. Linda 1 of 2 people found this review helpful. Did you? |
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rich and glossy colorThe color is rich and glossy and consistent. 1 of 2 people found this review helpful. Did you? |
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Definitely salon qualityColors well. Wonderful quality😊 1 of 2 people found this review helpful. Did you? |
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Didn't even last a weekStated I was 50% gray, colored my hair making sure to cover grays several times to make sure they were good and saturated. Followed instructions, probably left on for 5-10 minutes longer due to application and getting ready for rinse, wash, etc. Once I was done and dried my hair, the reason I colored it were staring me in the face. Grays white and bright with no color sticking at all. I'm three weeks after color and my hair is more gray than when I was 4 weeks past due w/ color - and its dull, has no shine and looks totally flat and unhealthy - and gray. I will never purchase again. And now I'm stuck becuase I don't want to put more chemicals on my hair until at least 5-6 weeks. Have that to look forward to, six more weeks of flat, fading, super gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great Coverage butCovered all of my grey but made my hair feel so dry. I will not use it again i'm afraid 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Michelle! We are sorry to hear that the color made your hair dry. Please check your emails, we just got back to you. |
Did not work!I followed the instructions exactly like they said. Was very disappointed at the results. All the color rinsed out and went down the drain along with my money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Accurate ColorI really like the service provided by esalon - the personalisation of the products makes it a really delightful at home experience when having to monthly dye my hair. I really like the attention to details, also the accuracy of the color combination and the fact that I don't have to think about how the color will look like every month i have to buy a new hair dye for my roots. 1 of 1 people found this review helpful. Did you? |