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Color Set
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66,689 Verificado Comentarios de clientes |
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Head stylist loved itMy hair stylist asked me if I did my own highlights. I said, "Yes, why do they look bad". She said they look wonderful and are perfect with my shorter hair. Way to go esalon. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorI love the color so much. I have been looking for a long time for a color that makes me happy. This last one didn’t last as long. But I just upped the time in between. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I get good results everytime!Even though I have no idea what I'm doing! I called the esalon customers questions line and I knew what to do ! Thankful! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Still trying to get the right colorStill too dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Beautiful brownMy hair before was a dull brown but this color gave it life and dimension. The only down side for me was the smell. It was VERY strong 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Ammoniak!Leider scheitert es an dem beissenden, Tränen in die Augen treibenden Ammoniakgestank. Selbst meine Drogeriefärbemittel haben dieses schon vor Jahren verbannt. Schade! Werde wohl wieder auf mein altbewährtes Färbemittel zurück greifen. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSilke - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte zu entwickeln. Wir schätzen Ihr Feedback und freuen uns, dass Sie sich mit uns in Verbindung setzen, um uns Ihr Anliegen mitzuteilen. Wir haben uns per E-Mail an Sie gewandt, um diese Angelegenheit weiter zu erörtern und herauszufinden, wie wir Abhilfe schaffen können. Behalten Sie Ihren Posteingang im Auge, um weitere Informationen zu erhalten. |
Too DarkI know it is the same color as last time, but my hair got really dark this time. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry to hear that your Custom Color results were darker than expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Too darkGood morning, I was not happy with the color, it was way darker then I expected. I thought I had relayed this and asked that my membership be cancelled. However, I just checked my credit card statement and see that another shipment is on it's way for over $27. Please let me know how to return the item for a full refund. Please cancel my membership. Thank you. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Please cancel meDid not like the color Too light and only lasted about 4 days Please cancel me for everything 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRox - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not the right colourThis made my hair have ginger tinge which I hate . The product quality and instructions where excellent 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeni - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |