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colourAfter one day the colour wore off, my roots became white after 1 mere day. At the time i washed my hair after dying it the colour was beautiful and then the next day it started wearing off 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGurjeet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I was expectingMy hair color is light brown. I have used several box colors over the years to cover my white hair at my temples and hairline. I decided to try ESalon. My light brown color ended up being a dark brown (almost black under florescent lighting). Not what I was expecting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertostajuahna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I looooove the color but....It only took to my roots and the remainder of my hair is still just dark brown. It’ll be gorgeous once it all grows out this color, but that’s going to be a very long time. I wish it was all this color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Gute Grauhaarabdeckung und intensive Farbe, aber leider zu dunkelDie Farbe ist intensiv und deckt graue Haare gut ab. Beim Auftragen merkt man schnell, wieviel Wasserstoffperoxid enthalten ist - das macht sie leider auch etwas aggressiv. Trotz Beschreibung und angehängter Fotos ist die Farbe leider eine Nuance zu dunkel. Dies obwohl ich im Kommentar ausdrücklich erwähnt hatte die Farbe lieber heller als zu dunkel zu wählen, da ich auf keinen Fall dunkler werden wollte. Gute Anleitung und Anwendungshinweise 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonika - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar phänomenal ist. Bitte halten Sie in Kürze ausschau nach einer weiteren E-Mail unsererseits. Wir werden uns mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Love this kit!I love everything about this service. The fact that it is taylor made to my requests, can be changed if needed untill I get the perfect colour. Comes with gloves, stain guard and remover. Plus anything with my name on it is perfect. 5* customer service as first colour wasn't quite what I wanted we changed it and had a free ends colour to match the change. Very very happy 😊 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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The best color I've ever used on my own!I'm a natural redhead in her mid 30s, and covering grays has been a challenge- especially when a lot of red hair color looks really unnatural. I used to go to an Aveda salon but my schedule isn't consistent enough to keep up on the appointments. Plus, it's like $90.00 per appointment. I LOVE THIS COLOR!! It's super close to my natural color... Just enough to brighten up what's there without looking like a faux redhead. The color is easy to apply. I plan on staying with eSalon for a while. Happy I found a good color that compliments what I have naturally! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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New formulationLoved the new color I received last month. Thank you. With esalon my color has lasted about 5 weeks without fading. Your color is much better than the salons. My grays are still well hidden. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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1ere colorationJ avais des craintes mais la couleur est juste parfaite merci 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Still happy with results!Third set and still happy with the results. I do wish they would include a little bit more of the shampoo and conditioner. Maybe two small packets of each rather that just one of each. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Did not cover greysI love my colour but I’m very disappointed to notice that my grey hairs had not been coloured! Please can someone contact me and advise why?? I cannot seem to fine an email address to contact you? J 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |