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Color Set
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66,736 Verificado Comentarios de clientes |
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Loved itI love it dontcwantcto change anything 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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The highlights are poppingMy hair dresser would like to use your product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Grays still showingI followed the directions, but got a lot of gray still showing through. I don't have a ton of gray hair, so to see these strands at my part and also throughout was disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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SAY WHATthe color is beautiful don't get me wrong I don't know what I did but the dye used completely fried most if not all of my hair. I tried a few different products and was blessed to have fixed it but it will take a lot for me to do again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMysti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No grey coverageNice colour, but didn't cover my grey at all. Delivery was fast and packaging was nice too. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Farbe gefällt mir nicht.Die Farbe ist zu hell und deckt den Ansatz und graue Haare nicht ab. Ich möchte keine weiteren Prokukte mehr und habe auch kein Abo bestellt, lediglich eine Probe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGabriela - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar phänomenal ist. Bitte halten Sie in Kürze ausschau nach einer weiteren E-Mail unsererseits. Wir werden uns mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
My hair is darker than I want it.I'm not sure what I did wrong that my hair is brown. I want a lighter blonde. Can anyone help me? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Like the Product but..It covered my greys. The problem is that I chose a color more copper (it turned out darker than copper wire) than I should have. I have changed my upcoming order, but would like to know how soon I can color again to lighten it up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
A bit too darkDid not realize that it was a darker shade 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Highlight KitThe kit and instructions were great - just not great for my hair. I use light brown base color and the kit that came for my color created more brassy tones than I liked and seemed to dry my hair out. I will contact eSalon for help on what to use to get rid of the brassiness and get back to more of a neutral/ash tone in my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |