|
Custom Color Set
|
66,880 Verified Client Reviews |
|
Sort by: |
|
HairIt’s good but could be a bit lighter tone. 0 of 0 people found this review helpful. Did you? |
|
not worth all the hypeI fell for the hype and ordered this. My hair was light brown. I wanted to lighten it up a little and cover the gray. Well it made my hair darker and didn’t cover my gray hair at all. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKimberley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Good color but washes out too quicklyI really like the color, but it washes out of my hair a lot faster than I would like. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJulie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Color is greatColor kit is great and easy to use but unfortunately it doesn’t cover gray well. Disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShelly - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
Sorry response to color change requestCancel my membership. Again, the contents of Bottle 2 has too much copper. I requested last time more light brown in the 10 volume color, but I still see a ton of copper. I now prefer to buy box color from the store so I can see what I’m getting. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDianne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't fully cover the gray.I think a 30 volume peroxide is needed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsValerie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
My hair felt like straw :(Really wanted to love it. Loved the packaging and clear personalized directions. Good gray coverage. Wish my hair didn’t feel dry almost plastic-like after washing. Will not be re-ordering. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRebeca - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
My daughter said, “Wow! That really delivered!”I’m sixty-six years old,and have never colored my hair. Decided I’d better after a friend who had not seen me for a couple of years said, “Your hair isn’t red anymore!” Gave eSalon a try. It was easy!! And the color looks great -very natural. 1 of 1 people found this review helpful. Did you? |
|
Really really happyUsually I buy brand hair colours but I wanted to see how will this one will look. I was more than pleased with final result. Colour was nice, my hair was soft and even now after 2 weeks looks fresh. Delivery came very fast and it was easy to use it. I will definetley keep using this product. 0 of 0 people found this review helpful. Did you? |
|
Love itThe colour is super natural and covered my grey. Will definitely continue to use esalon. 0 of 0 people found this review helpful. Did you? |