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Custom Color Set
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67,076 Verified Client Reviews |
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DisappointedVery drying, contains ammonia and didn’t cover my grays at all 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UnhappyMy beautician colored my hair on a Wednesday. A week later my gray is showing. Hair color is more like a rinse instead of a dye. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsErnestine - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Perfect colorPerfect color! I was a bit skeptical about this but the color was just right and I'm so happy that I tried it. My colorist, Silvia, got it. I sent a few pics and told her all about my hair and how it reacts to certain colors and explained what I wanted and the color was perfect. Love the kit as it comes with everything that is needed. My hair feels soft after coloring, not dry. Love the shampoo and conditioner they provide. Price is right, too. I recommend that you try this. 0 of 0 people found this review helpful. Did you? |
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Very happy with the ease and end result!I'm thrilled to be able to get this auto shipped to my home. I love the results and how easy it is to tweak the formula if I want it a little more this or that. Great for my budget, too!! 0 of 0 people found this review helpful. Did you? |
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Like the new formulaI was unhappy with my original hair color, but was very happy with your response. You sent me a free color kit, and I like the color much better! 1 of 1 people found this review helpful. Did you? |
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Your website is deceptive.I DID NOT SIGN UP FOR AN ONGOING HAIR COLOR DELIVERY. I AM NOT PAYING FOR THIS SECOND DELIVERY YOU TOLD ME ABOUT - AFTER, CONVENIENT FOR YOU, RIGHT - YOU SHIPPED IT . YOUR PHONE HELP IS NOT AT ALL. YOUR WEBSITE MAKES IT DIFFICULT TO SAY NO TO SUBSCRIPTION BECUASE ITS HIDDEN FROM THE ONLINE USER UNTIL YOU CREATE A FIRST ORDER - AND ITS ONLY AFTER THAT FIRST ORDER CAN I FIND CANCEL OR HOLD. I DO NOT EVER WANT ANY ORDERS FROM ESALON AGAIN. I AM NOT INTERESTED IN YOUR FLOOD OF MARKETING EMAILS EITHER. DO YOU THINK PEOPLE COLOR THEIR HAIR EVERY OTHER DAY????? THE COLOR ITSELF WAS NOT GREAT AND ITS DIFFICULT TO USE. BUT MOSTLY ITS YOUR DECEPTIVE SALES PRACTICES THAT CAUSED THIS REVIEW. I NEVER SIGNED UP FOR A SUBSCRIPTION, AND YOU MAKE IT DIFFICULT ON SITE TO FIND AND CANCEL. THIS IS THE ONLY WAY I CAN CONTACT YOUR COMPANY TO MAKE THIS COMPLAINT AND TO CANCEL. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love these kits!After learning how to color my hair in quarantine, I don't think I'll ever pay to go to a salon again. This system is really easy, and it's so simple. 7 of 7 people found this review helpful. Did you? |
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Colour first timeWell what can I say, was terrified colouring my own hair after years of salons wondering if the colour would turn out how I wanted it. Why I worried I don’t know the colour was fantastic and so easy to use. This is now on continuous order every four weeks. THANKYOU eSALON I love you. 6 of 6 people found this review helpful. Did you? |
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PerfectionSent a pic of the color of my daughter’s hair. Colorist matched it spot on! Love this rich red color!! 3 of 4 people found this review helpful. Did you? |
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loved the colorGreat color and service 0 of 0 people found this review helpful. Did you? |