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Custom Color Set
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67,054 Verified Client Reviews |
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ColourLove it. Only got compliments. Thank you 0 of 0 people found this review helpful. Did you? |
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Color was perfect!!!!The color gave me a new look.. Thank you... 0 of 0 people found this review helpful. Did you? |
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I love the color!!I love the color!! And it lasts way longer!!! 0 of 0 people found this review helpful. Did you? |
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Easy, Beautiful ColorThe kit was very easy to use and quicker than most drugstore kits. But the most important factor was the color. The color came out very rich and natural. Sometimes with medium brown shades it can come out too dark on my hair and looking very severe. This didn't happen, the color was beautiful. 0 of 0 people found this review helpful. Did you? |
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Not impressedThe color was not what I expected...and it's already faded out after approximately a month won't purchase again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebi- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My hair turned pink - HorribleHorrible. The stylist Sabrina changed my formula without asking and sent me a color end refresher. It was a completely different formula than what I was using. The formula I used previously was the color I wanted. I asked for more color as my hair did not get a complete application the first time around. But instead she sends me a second formula that turned my hair pink that did not match my color that I loved. My hair is ruined! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very sad.I was very excited for my kit to come in the mail. Followed the instructions to a T, and there is barely any change in color. Hair is soft from shampoo and conditioner though. Lovely packaging too. But the color I would rate 1 out of 5. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMolly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
FadingI’ve been very happy with the product but the last two have faded very early...like after a week of coloring. Did the formula change? Just seems odd that all of a sudden it seems that my color is Light so soon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie- We are sorry to hear that your color is fading faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Terrible colorI loved this company at first. I was so excited to have a custom hair color delivered to my door for a reasonable price. The process was easy with no trip to the salon necessary. With that being said the products are not consistent. The first few colors were spot on then they kept going down hill. Each time I thought it next time will be right after the third time of a completely wrong color I canceled my subscription. Very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible not even close to the color I asked forWanted bright red got freaking orange. I sent pictures of what I wanted. How can it be this far from what I asked for???? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |