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Custom Color Set
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67,054 Verified Client Reviews |
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The worst possible experienceIf it was possible I would rate negative- no stars! I have light brown hair color with all over gray to cover. I made it clear that I wanted to stay light brown hair color, with total gray coverage, not lighter, not darker. I received and used my first -custom color- My hair is now black! What is wrong with your system? BLACK. I didn’t ask for black. I will be forced to go to a salon to have my color reversed- a long and expensive process. Color is wrong Stain guard doesn’t work Stain remover useless. Impossible to remove stain from skin. Disaster 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamilla- Thank you for reaching out to us here at eSalon! We are so sorry to hear your color turned out darker than you expected! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the color I wantedI finally colored my hair today. I wanted to cover the grey's and brighten/keep my existing natural color of hair. The color darkened my hair so much. I greatly dislike what i see in the mirror, but I guess I have to just deal with it now since it's permanent color and now the grow out is going to look ridiculous. I was so nervous to color my hair in the first place and now I regret it so much. I won't do that again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuanita- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I colored my hair on Saturday read full instructions to a t and 2 days later my2 days after I colored my hair you can see gray roots . I want to cancel my subscription thank you . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It had poor gray coverage.The gray near the hairline was almost blond when I left is on exactly as told to in the instructions. The rest of the color was nice but that is not useful if the gray does not get covered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Two toneNot sure what happened, I left the color on my gray roots for an hour, which is nothing unusual, and it left me with a lighter “skunk like” tract down the middle of my head. Up until this happened I was very happy with the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCelia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not a fanThe chemicals were so strong I felt like I was going to pass out while waiting for it to finish and washing it out. I couldn’t be in the main house it was so strong. I also felt it was so much more time consuming than my old routine. This definitely did not cover my Grey’s for a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Super Shiny HairI coloured my hair yesterday with my first colour from eSalon. Easy application with great step by step instructions. I love the result, not only is the colour fantastic but my hair is so shiny it shimmers. 0 of 0 people found this review helpful. Did you? |
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Totally AmazedI thought I would try this novel way to get custom color. Guess what? I LOVE it. The items are very well packaged and I love the fact that the instructions, etc., are customized with my name! How cool is that. The color takes great. I have been coloring my hair for many years myself so am especially impressed at this system. I get professional results at home. And the support is fantastic. I will never go back to store boxes again. 0 of 0 people found this review helpful. Did you? |
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Great colorLove my color and it lasts longer..... but really I don't color my hair often. Maybe twice a year lol It's great tho if you color often, have a thick head of hair or love to change your color often. :) Go for it!! You only live once and hair (usually) grows back... lol 0 of 0 people found this review helpful. Did you? |
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Absolutely love this companyMy hair turned out absolutely beautiful. Thank you Paul for recommending this color first before I go darker. It turned out great. Can't wait to go to purple next after this... 0 of 0 people found this review helpful. Did you? |