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Custom Color Set
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67,063 Verified Client Reviews |
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ColorMy color was a little lighter than what I like. I requested a darker color so I will let you know how it turns out the next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Love the color.You can't find this type of customization on the shelf! 0 of 0 people found this review helpful. Did you? |
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Residue left in hair.The reason I didn't give the product 5 stars is because the 2 times I have used it the color it has left a filmy white residue in my hair. The first time I used the color I had to wash my hair 6 times to eliminate the residue and 2 of those times I washed it with dish detergent because it felt very greasy. Today, I did a root touch up and again had to wash my hair 3 times. I hope someone can give me answer this dilemma. 0 of 0 people found this review helpful. Did you? |
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Love!I absolutely love my color the only thing was I felt like I lost more hair than normal. 0 of 0 people found this review helpful. Did you? |
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First use of eSalonI quite liked the colour achieved but I didn’t really feel that it was that much different from previous products that I’d used to be honest. I can’t really afford to keep colouring my hair this way. I’m considering just having a few root highlights done in the future around my parting, as I have a few fine silvery streaks coming through around my hairline and temples. 0 of 0 people found this review helpful. Did you? |
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Not lastingLoved the color, but it didn’t last on the few greys. Not any longer than any of the other OTC colors. I don’t have many greys, but nothing seems to stick after the first wash or two. Thank you for your time, but please remove me from your program. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover hairlineSaturated hairline as per the instructions and was dissatisfied with the lack of coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTami - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color is not as describedVery dissatisfied my color did not come out at all as described 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No goodAfter that color you send did not work I send you the picture. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We apologize for the disappointing experience. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was too light at the roots.The kits were very nicely put together and when the color was not right before, they tried to correct the issue. Unfortunately the roots of my hair are a still lighter then the rest of my hair, so I will not be re-ordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNichole - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |