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Custom Color Set
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67,076 Verified Client Reviews |
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Canceled but they keep sending it and charging me.I canceled the day after I got my first order and now they are sending and charging me for another. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRamona - We truly apologize for any confusion with your cancellation. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Ugh!!Will not cover.my gray roots after.3 tries 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Pleasantly surprisedAfter receiving a free custom ends refresher with my previous orders, I was a little worried I wouldn’t be as happy with the roots only colour for the same price. Especially because I dye my hair copper which has a tendency to fade fast. Having said that, I am really happy with the colour. There was enough dye to run it over the ends for the last 5-10 mins and it’s come out really nice. Thank you! While more expensive than shop bought, the colour is definitely better and my hair feels healthy. 0 of 0 people found this review helpful. Did you? |
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Gorgeous color!!!Easy to use and clean up. New color is absolutely what I wanted!!! 0 of 0 people found this review helpful. Did you? |
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Recent color changeI love my new hair color! 0 of 0 people found this review helpful. Did you? |
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The RED/Blonde wasn't coveredIn a few weeks this washed out most of colour and the red/blonde still came out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I am getting used to the darker hue.There is less of the copper colour and more of the chestnut colour in this new mix. I am still getting used to it. 0 of 0 people found this review helpful. Did you? |
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Something Isn't Quite RightThough I love the color, there doesn't seem to be as much of it as there was before, so I find it difficult to saturate the areas that need a little more to tackle the stubborn grays. Thus, the grays at the hairline, particularly my temples, don't get the coverage they used to in previous applications. This has been happening for the last 3-4 applications. Also, I requested large gloves and got small in this last order, which barely fit my hand and made the application more difficult. This has been great option for me over the years, but, lately, the experience needs some improvement. 0 of 0 people found this review helpful. Did you? |
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Undertone was wrong :(I specified I wanted an ashed out demi permanenr as this is what i traditionally do every three months. The undertone for the colour I got is very red/warm Incredibly disappointing I did not go with my regular colour as now I will have to get my colour corrected to achieve my previous level of ash. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not color my hair at allDid not accomplish change in my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsYulieth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |