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Custom Color Set
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66,934 Verified Client Reviews |
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Outstanding product.Thank you for such a wonderful hair color. Just the perfect color shade. It looks so natural and healthy. Looking forward to my next order. 0 of 0 people found this review helpful. Did you? |
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Color was just fineI liked the color. 0 of 0 people found this review helpful. Did you? |
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I changed my formula for the summerI changed my coloring for the summer. I asked to have it brightened and so I was sent enough to do my touch-up and a recolor. It covered my grays perfectly and gave me that slightly lighter/brighter look I was wanting. 0 of 0 people found this review helpful. Did you? |
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marylove the color 0 of 0 people found this review helpful. Did you? |
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Consistent!The color is very consistent. Also the service is very consistent! And, the quality of the products are very consistent! All are exceptional! 0 of 0 people found this review helpful. Did you? |
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liked the color but too much productLiked the color but decided the price isn't worth it. There is too much wasted product as I only use it to touch up gray. Terrific idea, great packaging just overkill for my needs. 0 of 0 people found this review helpful. Did you? |
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AmazingThe color and highlights are amazing. Wish that each order cost the same as the first one. I could afford it every 6 to 8 weeks. Is worth the money but times are tough 0 of 0 people found this review helpful. Did you? |
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The formula changedI have been using this for quite some time (since 2/2016) and the quality has been excellent and consistent. I never had to update the color and my hair has been even. Then the box changed and with that the hair color. The quality of the color and supplies (even the font) has significantly decreased. It is like it is a knock off of the former version. I wanted to give the new formula a few tries but no... There is a clear line in my hair color from the previous colorings and this new version. So disappointed. I am now looking for an alternative after being happy with this product for over two years and many colorings. I would give the older formula a 5 but this new one is definitely a 2 or lower. 30 of 35 people found this review helpful. Did you? |
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Response From Our ExpertsKristy- Thank you for your feedback! We can confirm that our formulation has not changed, however we will be reaching out shortly to discuss your color further and see how we may be able to adjust it to better suit your needs. Thanks for reaching out! |
Hair color looked nothing like the photos, advice - ask lots of questions!Unfortunately I had a bad experience with my hair color. I would say this had the same effect as a box dye, no idea what you're going to get until you dye your hair. Learn from my mistakes and make sure to do a test strand. A few notes for anyone wanting to use this service: - Make sure you only want DARKER hair color if you use this service. Despite the pictures on their website you will NOT have lighter hair at the end of this. The color I got was at least 3 shades darker than the photos and 1 or 2 shades darker than my original hair color. - Utilize the color experts advice! They really are consultative and friendly. Before you order your color I would even encourage you to get on the phone with them and send inspiration pictures to get exactly what you want. Ask questions to see if the result you want is achievable using the box. - I can't stress this enough, ask questions. my hair process for my ends was only 5 mins, so I reached out and asked if that was correct or not. They said to increase to 10 mins processing on my ends (which still ended up not being enough time and I had splotchy results) all to say treat this like you would talking to a stylist at a salon. After my negative experience with the hair color I do have to say the hair experts on the customer service team are really great, explaining everything in a really friendly way and are very transparent and consultative. Overall I'd say if you want professional results you'll still need to go to a salon. If you want a "fancy" box dye and the potential for better results if you want to go darker - use esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Are you sending me old hair colors? Are they really being mixed before sent?This is the second time I used the color. There was a bad film gunk. All over my scalp. I thought the first time was because I used my own shampoo and conditioner. But it happened again. 😡 I would like to cancel all other upcoming orders. Very disappointed. Would like a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |