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Custom Color Set
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67,063 Verified Client Reviews |
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Root touch up!The hair dye was too light of a shade. I will go a bit darker the next time. However..since summer is coming it might not look that bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Care Representatives have been in contact via email and will be happy to assist in this process. |
I'm sorry that I believed that this could work for me.First off, it was difficult for me to do my hair alone. If having to deal with 2 steps wasn't enough, the color on my roots came out a lighter red color, so I am disappointed that I trusted this to work for me. I thought that I was saving money by getting your product but didn't realize that is would be so complicated to put on my hair. As for the product itself, I can't complete my review on that part just yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stop sending too darkI have ask twice to change the color I have five kits I can’t use just got one this week I look like a old vampire please stop 🛑 sending until you can get the right color I need a medium brown with golden touches 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color care representative will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Perfect colour and excellent staying powerI’m so so happy with the colours I have had. My first I chose a dark brown however once I’d done the colour I realised I didn’t want it quite so dark. I emailed the colourist and asked for a more golden brown colour and they adjusted my colour immediately and shipped this with my next order with updated instructions on what to do and not do to achieve the colour I wanted. It’s now exactly as I wanted it and I couldn’t be happier. 97 of 101 people found this review helpful. Did you? |
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LOVE IT!!As a hair-color user for 20 years now, I have tried it all. Sadly. I found this product in 2017 and I love it. It also comes personalized with my name, OHara, and that alone is a reason I love the service. I upload hair pics and adjust my color as needed. Along with great hair-coloring product, the Shampoo & other accessories are awesome as well. Give it a try - you can thank me later! 5 of 6 people found this review helpful. Did you? |
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Matched perfect!I had been using color from a professional salon store but the people who work there just push the sale that month. So I came to eSalon. They match the color for my roots perfectly to what I love. I also got color refresher for my ends since red fades. Well the red from eSalon does not fade like the product I was using. Instructions are super easy to read as well! 0 of 0 people found this review helpful. Did you? |
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Love this color!Easy to apply and the color was exactly what I wanted! 0 of 0 people found this review helpful. Did you? |
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I love the color and it is easy to doI love the color and it's easy to do and your hair is soft after you do it 0 of 0 people found this review helpful. Did you? |
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Love being able to color my own hair like a salon!Great product! 0 of 0 people found this review helpful. Did you? |
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Looks great,love the color and it really holds in my hair 0 of 0 people found this review helpful. Did you? |