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Custom Color Set
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67,076 Verified Client Reviews |
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Pretty Good !!!Seems to last longer than store bought. BRAVO!! At least 4 star if not more. 0 of 0 people found this review helpful. Did you? |
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BetterLove it could be a little more lighter but much better than before 0 of 0 people found this review helpful. Did you? |
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Love color but....I loved my color but I don’t like the strong amonia smell and I’ve had for 2 days problems with my eyes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela- Thank you for your feedback! We apologize for any discomfort experienced after using our product. We will be reaching out shortly to help resolve this for you. |
Custom ColorMy custom color was terrible. It came out reddish colored when my hair is dark brown. I asked for no red hues at all! I won't be reordering... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not What I ExpectedAs I emailed my concern with no response, anyway the amonia smell was overtaking and had to rinse after like 20 seconds. My hair color has faded and the grey is showing on hairline. I thought it would last longer than 3 1/2 weeks. I will try it one more time in July but for the cost and length of color besides the dryness it has created might not be the best. Thank you Lorie 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorie- Thank you for reaching out to us here at eSalon! We are so sorry to know our color did not meet your expectations, and we are sorry to hear that you did not receive our reply to your email! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The first order was great!The second order washed out after the first shampoo. My hair took on a red cast. The third order, the color was too dark. I don't understand why the product isn't more consistent, and stable. The idea sounded great, but please don't send any more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArlene- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with our team to resolve your concerns per our Happiness Guarantee. Please let us know if there is anything else we can do to help! |
Stop shipping hair colorColor is wrong, please stop charging my credit card 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love the colorI will continue to use the custom color set. They matched it perfectly to my hair. The step by step instructions make it easy to do it yourself without the expense of salons. It is a professional color and the salon team works with you to get the right color. 0 of 0 people found this review helpful. Did you? |
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Beautiful hair colorThis product is wonderful!!!! Gorgeous color exactly what I wanted in a color. High quality products. 0 of 0 people found this review helpful. Did you? |
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This Product is Awesome.I have used this product 3 times now. It has proven to be of quality both in product and service. I appreciate the close communication in obtaining the perfect color for me. The color lasts longer than the products at the store. That makes this product not only of quality but also one of convenience, and I appreciate that. 0 of 0 people found this review helpful. Did you? |