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Hair colorI received the color and di my hair last night. I specifically said I did not want my hair to turn any kind of red, Its red not a dark red buts red. I had no blonde hair, I didnt want my hair to be that dark either. So please cancel my subscription. You told me i needed to use a different color and I did. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover againI just colored 5 minutes ago and gray is not covered this has happened too many times will not use the product again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica B. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Go with a drugstore dye, will do betterI was thoroughly disappointed with the eSalon experience. Everything came in pretty packaging and had my hopes up. I followed the instructions to dye my hair immediately. The dye did turn a pretty auburn/purple, the color I expected. The smell was very strong, gave me a headache. After I was done and washed everything off, all the color washed off! After I dried my hair, there was no hint of "dark brown purple pearl" or whatever. If anything my brown hair was a lighter shade of brown, which is probably just damage from the chemicals. The color didn't stay but the odor did! I kept getting headaches every time I washed my hair and the smell would come out more pungently for the next few days! What's more frustrating is that even though I saw no change in color that I wanted, my pillowcases got stained and my entire bedset is now ruined! I wanted to do something fun with my hair while stuck in quarantine and instead of going with a generic drugstore brand, I tried to play it safe with eSalon. I ended up burning my hair, a three day headache, and stained sheets which costs hundreds of dollars! Truly, just go with a store brand, at least it will dye your hair and is half the stupid price. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnudari L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had bad experience with our product and did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not very easyThe color last only 2 weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
THANK YOU!!Even did a review to My instagram because it actually worked!! 10/10 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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LOVELove the packaging down to the poem! My color coverage was pretty good and the tone was right it was just a bit dark. But...my color team have heard me and we are joyful about the new-ish color. Love this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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BienColoration très bien. Je suis satisfaite pour cette première commande. A voir combien de temps mes cheveux blancs resteront bien cachés😉. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Pleasantly surprised.First order. My stylist tweeked the color I picked, and she was right on. The color looks amazing! My only slight complaint was my roots are a tad lighter than the rest of my hair. But we’re going to update the next order. I also love that the color didn’t dry my hair out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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AmazingI am a redhead and have been to hair salons that don’t get my color right. Your color is amazing as good as my color that I pay almost $100.00 each time I see my hair dresser. Once this pandemic is over I am going to use your products for ever. I was so nervous putting on the color thinking that I would look ridiculous ( redhead)) I love my color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great product!!Loving my hair color!! Long lasting and makes my hair shine!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |