66,880 Verified Client Reviews |
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Tweek was just rightLike the color better with the added brown and retained Ash..... 0 of 0 people found this review helpful. Did you? |
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No gray coverageMy grays were not covered at all! The drugstore hair color brands do a much better job at coloring grays than esalon. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsManuela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My ColourIts is ok but not that much different from my normal colour really unless in the sun then you can see the different shades and my grey hairs are starting to come throigh 0 of 0 people found this review helpful. Did you? |
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Great product, easy to manage changes online. Spot on colour.Cannot fault this service. Consistent and responsive. One thing I would like them to do is cut down on the plastic packaging inside the box as well as ask if the customer requires more colour remover, gloves etc. Shampoo and conditioner sachets are always needed, not so much the other stuff. 0 of 0 people found this review helpful. Did you? |
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Awesome product but very messyThe color is great but the final step is very messy! I will continue to use this product because I like the color. 0 of 0 people found this review helpful. Did you? |
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RootsI’d like my roots to be a tad darker next time I order 0 of 0 people found this review helpful. Did you? |
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Color is perfect, formula is “waxy”I’ve been using this for a few months now. I was so happy with the color - it matches my hair perfectly - but I have noticed a waxy type feeing as others have explained. I feel like my latest formula was the worst yet. I almost panicked thinking I did something wrong. I had to really really scrub with shampoo to get it clean. I washed it 3x. It did come out though and the color looks great so ultimately I am happy. 0 of 0 people found this review helpful. Did you? |
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Bad Business!!!!The fact that you have raised your shipping costs I'm no longer interest in your product. I will try the new company, and see what they have to offer. Shane on you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeasha- Thank you for your feedback! We strive to provide excellent service for each of our clients, and we will be reaching out shortly to help resolve any concerns. We look forward to speaking with you! |
Hated itI hate the color it turned my hair a very very bright orange. I had to wear a wig for two weeks until i could go to my hair stylist to put a rinse on my hair to tone it down. I hate it and i am not interested in the color. I decided to just let my hair grey naturally. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we didn't get it just right with your color. One of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
What happened to the shampoo?I colored my hair as normal but noticed that the shampoo didn’t lather as normal. 🤷🏻♀️ When I dried my hair, I realized that the shampoo did really clean my hair. If this is a new formula, please let me know so I can know to throw it away when I receive my next color kit. ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly! |