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Custom Color Set
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66,934 Verified Client Reviews |
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Something Isn't Quite RightThough I love the color, there doesn't seem to be as much of it as there was before, so I find it difficult to saturate the areas that need a little more to tackle the stubborn grays. Thus, the grays at the hairline, particularly my temples, don't get the coverage they used to in previous applications. This has been happening for the last 3-4 applications. Also, I requested large gloves and got small in this last order, which barely fit my hand and made the application more difficult. This has been great option for me over the years, but, lately, the experience needs some improvement. 0 of 0 people found this review helpful. Did you? |
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Undertone was wrong :(I specified I wanted an ashed out demi permanenr as this is what i traditionally do every three months. The undertone for the colour I got is very red/warm Incredibly disappointing I did not go with my regular colour as now I will have to get my colour corrected to achieve my previous level of ash. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not color my hair at allDid not accomplish change in my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsYulieth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Great color so richThis hair color is so rich and shiny I LOVE IT! The only problem is it won’t cover my grays. This is my second try and I followed the instructions very closely. I am so dissapointed! I really like this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Easy, Cheap and Great QualityI was so IMPRESSED when I received my order in the mail. It was nicely packed with my name on the bottles and directions. My consultation with my stylist was great as well. She listened and help find something that I wanted. At first I thought the color she sugggested from my original hair color was not going to be much different but she was right. It was darker than my current hair and the first color I wanted would have been even darker. Thank you. My husband applied and the directions were right on point. I will definitely buy another in a couple months!! Thank you for saving me 150 dollars!! 1 of 1 people found this review helpful. Did you? |
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OMG THIS IS AMAZINGI read about this and thought I would give it a try and I am obsessed. The color is beautiful. My hair is so soft and all in the comfort of my own home. And I love how my name is on everything. 1 of 1 people found this review helpful. Did you? |
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My hair is finally happy!My hair is healthier, everyone loves my color! Highlights are easy and the color always matches! I don’t need to shop around searching & changing colors when not needed. The color stays . I love the convenience of showing up when it’s color time so I don’t let it get out of hand due to being busy or lazy.or that gray that keeps multiplying! I’ve now changed my color & o love this color even better than the last color! Thanks crew! 0 of 0 people found this review helpful. Did you? |
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Nice ColorI have received many compliments on the color. I would have liked it a little darker myself but all and all happy. 0 of 0 people found this review helpful. Did you? |
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Hair colourI love the colour but it fades easily around my hair line so I'm going to change the frequency of ordering. 0 of 0 people found this review helpful. Did you? |
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Never got my order…Never got my order or an answer to the several support messages I sent so I can only rate it badly… 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Maria! We are sorry to hear that you haven't received notifications from our team. Please check your emails, we just got back to you to hep you further. |