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Custom Color Set
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67,076 Verified Client Reviews |
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WOW!I went out on a limb trying this product and very glad that I did! Very professional packaging, product itself and overall just amazed! Also, the customer service is absolutely amazing!!!! 0 of 0 people found this review helpful. Did you? |
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Love it!!Easy to apply, leaves my hair feeling great! I’ve already recommended to a few friends! ❤️ 0 of 0 people found this review helpful. Did you? |
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Perfect colour and my hair is so softLove it, it was exactly what I wanted 0 of 0 people found this review helpful. Did you? |
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Fab colourEnjoy the personalised touches and my hair feels so soft 0 of 0 people found this review helpful. Did you? |
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ColorLove the color that was custom made for me. Looks like it came from a salon. 0 of 0 people found this review helpful. Did you? |
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Beautiful!My color is fabulous! I’m very satisfied! 0 of 0 people found this review helpful. Did you? |
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Formula change?The past two formulas left my hair oily. As I was rinsing, dark chunks of color washed out. It took me 2 washings to get rid of that heavy oily feeling out of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not bad, but not great eitherStill too golden. Not beige at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Custom Color Set-Fell a little FlatThe odor from the ammonia was nauseating. I actually worried about potential health risks because the odor was so strong. I opened all my windows and decided I would try one application before I decided either way. The color didn't have any shine. Unlike when I go into the salon for a semi-permanent color it was very flat and my hair didn't feel soft. I am not sure that I will continue with this product. I was very hopeful but unfortunately this fell flat for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Missing ItemsI have been using eSalon for quiet a while and have been very pleased with the product. My box includes instructions, "mixing bottle with cap", color, box with 2 pair of gloves, stain remover, stain guard, shampoo, and "conditioner". This recent purchase did not have all of the following. Upon opening the box, I immediately noticed that the mixing bottle did not have the top on it, and instead of a shampoo and condition, I received 2 shampoos. I truly enjoy using the shampoo and conditioner because it makes my hair feel and smell amazing, but I was not able to use it this time due to not having it in the box. I am glad that I did clean and save a bottle from a previous order and was able to use the top from the other bottle. I am sure this must have been an oversight/packing error and just wanted to make you aware of the issues that I had with this recent order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- We’re so sorry to hear that you recent order arrived missing these items! Please keep your eye out for an email from us. We will be reaching out shortly to make this right! |