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Color Set
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66,713 Verificado Comentarios de clientes |
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DéçueLa couleur ne correspond pas à ce que je voulais et j'ai des démangeaisons Je souhaite annuler mes prochains prélèvements car je ne souhaite pas recommander. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes et que vous avez ressenti de l’inconfort après l’utilisation de nos produits. Veuillez vérifier vos e-mails, nous vous contacterons avec toute information concernant votre compte. |
Darker than what I’ve chosenThe color was darker than what i had chosen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was supposed to lighter and cover greysDid none of that. Waste of time and money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosASHLEIGH H.- Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HesitantI was scared to try this new product at first, it took me a week to open the box, the instructions were really clear, many steps to it and I thought the process was going well until I washed it out and it stained my bathtub. My hair looked dark more black than any blue and a bit dry. It did look natural on me, regular black color. After a week I noticed the color seemed to be fading, which was disappointing and my whites were appearing, Not sure I want to retry knowing the cleanup that awaits me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Don’t send me anymore!Haven’t colored my hair yet!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia A. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the communication from us. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
AmazingEsalon I've never received so many compliments about my hair color and highlights. My friends and family have given me a thumbs. Thank you for mixing it to perfection 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My colorist rocks!Once again you rocked it!!! I explained what I was trying to said and you knew better, of course, what I needed to do to achieve. I’m so happy with the shine and tones! Thank you so much. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best Hair ColourI decided to colour my hair myself due to the current Covid 19 lockdown. I have to say I love this product it was really easy to apply and I absolutely love the colour. I will definitely be ordering this again. Super service from E Salon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color kitIt was a great match and covered gray well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect!First time I have colored my hair myself. Love love love!! Perfect color- roots match the rest of my hair even in the apocalypse! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |