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Custom Color Set
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66,866 Verified Client Reviews |
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Great productsI love my color. I want to keep it forever 0 of 0 people found this review helpful. Did you? |
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First Time Color 7-4-2019 - Darkest BrownI happened to come across eSalon while browsing on my computer last week. I've been coloring my hair for the past 50 years and was curious about this site. I had my hair professionally colored last year and was not impressed - especially with the $80 price tag. So, when I saw this site I was very interested. Imagine a hair salon-quality service delivered right to my door! I ordered my first kit for $10 and it arrived on time and in good shape. I was very impressed with the personalization of the kit. I read a bunch of one-star reviews and quite a few 4-5 star reviews and had questions which were answered by eSalon stylists (Kaelin and Sarah). Their answers were contradictory (cream vs gel-based color formula) and it was confirmed to me that they are now selling a cream-based formula as their gel-based formula was not well-received due to reports of sticky residue in the hair after coloring (as a result of not following directions properly). In my kit, the directions told me to color my hair and then take the leftover product, mix it with water and then massage "vigorously" into my scalp for 2-3 minutes, rinse thoroughly, shampoo and then condition. The product I received was cream-based and not gel-based, and the directions provided with my kit were incorrect. I think the gel-based formula requires the additional step of vigorous massaging and shampooing, not the cream-based. So, I emailed both Sarah and Kaelin asking what I should do and, since it's July 4th today, decided to take the plunge and color my hair without my answer. I applied the color, waited 25 minutes, rinsed thoroughly with warm water and then conditioned. I tried mixing the leftover product with water (in the plastic bottle), applying to my scalp and rubbing it in but decided it was unnecessary & stopped massaging after about 20 seconds. The color is WONDERFUL and hair is soft. HIGHLY RECOMMEND. 0 of 0 people found this review helpful. Did you? |
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Love the updated color combo!!!I asked for a change, it was accommodated and looks great. Thank you 0 of 0 people found this review helpful. Did you? |
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Love my hairLoved my hair color will definitely keep ordering 0 of 0 people found this review helpful. Did you? |
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Awesome colorLove the color and the way it makes my hair feel feel so good. Best hair color I have used. 0 of 0 people found this review helpful. Did you? |
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AmazingThe color was perfect, I was very skeptical about ordering color, but the product was perfect. 0 of 0 people found this review helpful. Did you? |
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Love itI love that they look at my pics and decide the best color its perfect. 0 of 0 people found this review helpful. Did you? |
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Please cancel all ordersEveryone was great but it was not for me , thanks 0 of 0 people found this review helpful. Did you? |
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Faded to orangeI tried the color as directed, it was ok for about a week but it faded to a very unnatural orange color. I now have two deliveries unused. Can I return what I have? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Color fadesI absolutely love the color when its first done but even weeks later the color is coming out on my white towels. The initial look doesn't last long at all which is a bummer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |