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Custom Color Set
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67,054 Verified Client Reviews |
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Didn’t cover whiteI have white around my temples only and this did absolutely nothing to cover that up. Guess I’ll be looking for another hair color 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsViolet - We are sorry to hear that you were disappointed by the gray/white coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
So Impressed!I was nervous to try this, but I'm so glad I did. I was looking for a vibrant, but natural auburn red. I haven't had too much luck. I would find colors that were high lift and the color was too bright and unnatural, or colors that were too dark and one dimensional. This custom color is beyond perfect. The roots blend seamlessly into the midlength and the midlength blends seamlessly into the ends. The color is rich and vibrant without looking unnatural like most red box dyes. Esalon definitely earned a loyal customer 👏 👌 1 of 1 people found this review helpful. Did you? |
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Wrong color and massive hair lossthis is an orange brown and looks like i have bleached roots and a massive ball of hair came out in the shower. Do not recommend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kristen, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Roots different colour to endsI went darker to get a more even look. I have been copper for years and wanted a more brunette tone but still with red undertones. My roots were a flat brown and ends a red undertone. I didn’t receive was I expected I guess 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNikita C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
Felt like a semi-permanent dyeI’m on the phone to customer services trying to order a new hair dye as my greys came through about 2 weeks ago. I’m going to an important work meeting and wanted my hair to look nice and have tried calling customer services at 2.55pm. However after 5 minutes being on hold the call dropped and said the offices were closed. This is not good customer service, as I’ve specifically left work early to call someone to discuss this matter urgently!! Whilst the colour is now correct the length of time the dye has lasted is far from good. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKarlana D. - We appreciate your feedback here at eSalon! We are so sorry to hear that you had trouble reaching us by phone. Our Customer satisfaction is very important to us, and we want to ensure your experience is smooth and enjoyable. Please keep your eyes out for an email from your colourist soon. We'll be reaching out to you to make this right! |
Excellent color set!!I received rave reviews on the color! The entire application was seamless;) 4 of 4 people found this review helpful. Did you? |
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Perfection!This color is exactly what I wanted! The process was easy, a little messy but the results worth the clean up. 4 of 4 people found this review helpful. Did you? |
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So easy to use & hair came out great!This was my first time doing my own hair at home. I've always gone to the salon every 6 weeks. I decided to give it a try, found eSalon and was helped with my color. They were spot on, and I am loving my results. 2 of 2 people found this review helpful. Did you? |
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Need Red Tint!! Please come back!!Love love love!! Been a customer for 20+ years! Color is always spot on and I’ve changed it many times over the years. But 1 concern…WHY IS RED TINT ALWAYS OUT OF STOCK??? I mix Red & Purple together sometimes, or just use one or the other. Please keep it in stock!! 3 of 5 people found this review helpful. Did you? |
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Perfect perfectMatched my colour perfectly. This is the best shade so far! thank you so much. 2 of 2 people found this review helpful. Did you? |