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Custom Color Set
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66,713 Verified Client Reviews |
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Color did not take! My roots are a noticeably different shade!Extremely disappointed. My hair looks almost exactly like my natural hair color while the rest is the color provided in my last box. I followed instructions to the letter and enlisted help. I have an activity on Monday and my hair is a hot mess. Please cancel my subscription. Turned out more expensive, not at all cost effective for me. Now that I will have to visit a salon to correct it. Completely dissatisfied with the turn out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYeli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not enough AshMy hair comes out orange if there is not enough Ash to it. That is what happened this time. Too much orange in my hair. I colored it over a week ago and it is still orangy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobbi- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was not I was toldWas so dark. Took a lot of washing out to lighten and now grays are showing. I sent theee pics and last one is a very light color blonder. I want that 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Why did product change??I’ve been a customer for 9 mos. Loved it up until the last two colors. The first time, it was very difficult to wash out of hair. Felt like a handful of Vaseline was left on my scalp and hair. Rinsed and rinsed but had same feeling. About two weeks passed when hair finally felt normal again. The next coloring, I dreaded because of the gummy Vaseline feeling. I made sure to follow directions exactly thinking I had done a step wrong. I had no issues with coloring the first six mos. Same results on this coloring also. Tried different shampoos and was trying to rinse out the feeling for 30 mins. That feeling was still there. I have put off doing the next coloring as it’s just the worst feeling to have in your hair. I did call Cust Svc and they were nice and said to add baking soda when rinsing. I will do this color one more time and add the baking soda. Pretty sure I’m canceling my membership :| I love the color but that feeling!!!! What’s changed!!?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just right!I like this color much better. 0 of 0 people found this review helpful. Did you? |
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LoveLove it for summer 0 of 0 people found this review helpful. Did you? |
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Love the tailored approach.Esalon is my first ever attempt to colour my hair myself and I am impressed. 0 of 0 people found this review helpful. Did you? |
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Wow!Love the shine and deep color. Feel 10 years younger! 0 of 0 people found this review helpful. Did you? |
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Excellent!Thanks to Hannah's patience and perseverance, I have a color I love. It's also very easy to apply! 0 of 0 people found this review helpful. Did you? |
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Good product.The color is great and looks much better than most box colors. Directions are easy to follow. The product is a little difficult to wash out. Usually takes me 2 or 3 washes to get rid of the rubbery feel. 0 of 0 people found this review helpful. Did you? |