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Color Set
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66,689 Verificado Comentarios de clientes |
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PERFECThttps://youtu.be/_yoCMnJq4V0 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Keine grauen HaareDie Farbe ist gut, leider ist es mir zu dunkel geworden, werde es auf jedenfall in ein paar Wochen noch einmal versuchen, aber dann langsam Heller werden. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Easy to use but not reliabledoesn't hold color very long. been a couple of weeks and already grey is showing through. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Spot on!My custom root tint was a perfect match. However, instructions did not advise me to keep color on an additional 10-15 minutes for grey-resistant hair. Luckily I didn’t use the full bottle on first application but I had to reapply in some areas after washing/drying. Just an FYI. Also, hard pass on the shampoo/conditioner included. Overall very pleased with this service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not customized, roots onlyI was sent a kit for roots only. I need color for all of my hair as it is usually medium brown and I color it copper/red. Most of the red has faded. I was sent a "custom" medium brown that is apparently not red at all. I'm not willing to try and ruin my hair. I was never able to get in touch with a stylist and finding a way to return/get your money back is confusing and time consuming. No thanks. Update: I was sent a form email response telling me to do a strand test, even when my feedback was that I do not have enough color and do not want brown in my color (the color wheel in the instructions provided shows WAY more brown than I wanted). My request for a refund has been ignored. My questions about why I was sent a color with so much brown when I asked for red and why the kit is roots only are still unanswered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- We apologize for the delay in our reply to your review. Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Un peu déçue...Bonjour, J'ai fait la couleur reçue,assez tard. Ceci dit, je pensais avoir la teinte que je désirais, mais celle ci est beaucoup trop marron, j'aurais préféré qu'elle soit un peu plus cuivré, voir légèrement rouge...je me contenterais de celle là pour le moment... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsabelle - Nous sommes vraiment désolés d’apprendre que notre coloration n'a pas fourni le résultat auquel vous vous attendiez. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos emails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
Easy to apply but colour wasn't what I asked for....The process of applying was a breeze and the kit contains everything you need to colour your hair. Sadly I asked for a cool/neutral shade of brown with no red or golden tones. The result is extremely red/golden so it's not what I asked for. My hair feels pretty healthy and the colour is vibrant but it's much warmer than I asked for. Great service but not really thrilled with the end result. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPeter S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not Cover Gray roots at all!I was excited to try this custom hair color at home since not being able to get to my hairdresser. Product arrived with easy to follow directions, but the gray coverage was terrible, did not cover at all. I specified in my profile that I had hard to cover grays, Very dissappointed with this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong ColorI ordered a light brown ash color. What I got was a medium cinnamon brown. The results I got were nice, but not what I wanted. I have been able to achieve the ash brown I was going for more successfully with drugstore box color. The fact that I can't look at a color chart after ordering makes me think that the stylist formulate the color how they want to and not to the liking of the client. The kit was nice though. I do feel I got most of the items I needed in order to color my hair with minimal mess and full coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela P. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pas contentePas contente, je commande une couleur, je laisse des informations et je reçois pour la deuxième fois un kit pour racines. Je pensais mettre trompée la première fois mais il semble que non. Soyez plus précis car 2 achats pour rien... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVéronique - Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous et nous espérons que nous pourrons discuter bientôt avec vous afin de l’améliorer. Vous retrouverez plus de détails dans l’email envoyé. |