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Custom Color Set
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66,925 Verified Client Reviews |
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Color was mostly what I expectedThis color was slightly more purple than I expected, but my hair was such a terrible shade of red previously that this is a huge improvement! 1 of 1 people found this review helpful. Did you? |
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Happy with my revised color!This new updated color is exactly the color I wanted! Very pleased with it, however, I have a lot of thick hair, so I didn’t have enough more solution to fully coat my hair. I had to make do with what I had on my head so therefore there is some hidden spots that I missed 0 of 0 people found this review helpful. Did you? |
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Wrong mixAccording to the number and the picture you offered in the pixture chart, my hair had to turn out medium ginger. But I got dark brown with purple sheen, that washed out after 2 weeks and only then it had slightly gingery sheen. Regardless of that I have dark brown hair now. Also, no colour number is to be seen in my order. When my hair dresser asked for the number, I found it nowhere in my account orders. And I had to start a false start of a profile to choose the shade I'd want to show the hairdresser the colour chart you give to choose from. As obviously it wasn't allowed to take a screenshot, was it? The hairdresser said the tone in the chart doesn't match the actual mix. The only good thing about the mix, it covered grey hair very well, and I have loads of them. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Liesma! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
LOVED THE COLOR BUT GRAY COVERAGE LASTED ONLY 2 WEEKS.Followed the exact directions and all gray coverage has pretty much faded in only 18 days. I only wash my hair 2x a week - condition every other day. I wanted to love this to stop using store box color but with these results, I'm going back. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharmain - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Love !Great grey coverage, shine and customer service. Professional help getting the color you want and easy introductions. I love it and I'm sure with some patience you will too! 1 of 1 people found this review helpful. Did you? |
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the exact color I had onAmazing how they found the perfect match to my color and my hair looks healthy and is no longer falling off. Highly recommend it! 1 of 1 people found this review helpful. Did you? |
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Great colorThey got the color I was looking for… exactly! 1 of 1 people found this review helpful. Did you? |
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Beautiful ColourGreat first experience, the colour is fantastic, I’m hopeful it will hold better than store bought dyes and keep the grey coverage longer. 0 of 0 people found this review helpful. Did you? |
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Toner kitI am so sorry to stop any orders forever with E Salon. I ordered a toner kit but when I applied it, my hair came out almost black. I have been trying to figure out what went wrong. I am a medium blond. So sad about it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - We're truly sorry that our Color Pro Toner made your hair almost black. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
So unhappyI would’ve given no stars, but I had to give 1 star to leave a review. I ordered permanent dye to cover my grays, color “soft black.” I am so u happy with how my hair feels and looks. It feels very dry and the most unhealthy it’s felt in years (and I’ve been dying my gray roots for a while). It looks lighter at my roots with a red tint (never indicated wanting even a hint of red or wanting red in the base), as if the dye lightened my hair and didn’t put in any color. Many of my grays aren’t even covered and my ends are darker than my roots. I’m very disappointed and totally regret using this dye/brand. Honestly, I don’t know what to do from here to fix it because the last thing I want to do is put more dye on my damaged hair. At the very least, I expect a full refund for what I spent on the product. I will not recommend this to others. I received a free tint rinse and I will not risk trying it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |