|
Color Set
|
66,566 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Did strand horrible resultI did strand test horrible result! I tried to contact via support, let’s just say I’m not happy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color looks fine, my hair looks awful!I noticed the first time I used this products that my hair was very very dry and dull but I decided to give it a chance.. But after the second time... My hair never felt this dry before!!! I don't know what to do.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDamaris - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Did not work!!!!After two wash the color was gone!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKetty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
my color is more copper red than brownThe first color was medium brown, the second had a bit of copper, but too much plum red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAngelique- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t do a thingI followed the step by step instructions and my hair looks like exactly the same prior to coloring. I cancelled my subscription today. The woman I spoke with on the phone was very kind and refunded my money for the hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMichelle- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please let us know if there is anything else we can do to help! |
UnhappyHorrible results! My roots went from med. blonde to orange! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJulie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too orangeMy Daughter In Law came up to do the color for me. We followed the instructions to the letter. Haircolor is normally dark ash blonde to light ash brown. No greys yet. Hair color produced is more gold toned than ash toned. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLynn - We’re truly sorry that our Hair Color did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not the neutral colorI wanted an ash base. My roots are strawberry blonde. This is not at all in the neighborhood of the color I requested. I asked if it would lift prior to applying it and received no answer. I would like to cancel my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGratia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong ColorMy color turned out to be nothing like the color I sent in the pictures. I requested an adjustment for my next order and am hopeful the new color will be right. On the positive side, the directions were easy to follow. I liked that it covered my gray completely. I placed my order on April 6, 2020. Because of the pandemic, I did not receive my order until the end of April. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDebra- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not goodWay to dark and color faded after week and gray back on hairline in 2 weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosChristy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |