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Custom Color Set
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66,903 Verified Client Reviews |
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Defective Color BottlePlease send asap a bottle of coloring and the solution. The color bottle would not open, so my husband punched a hole in the top to get the color out, but it would not pour into the solution bottle well. I took a picture of the bottle to show you if needed. I still love this product! Just a manufacture bottle top issue. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We're truly sorry to hear that the color bottle could not be opened. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Not as happy as last time.This time my color wasn't as bright, and didn't last as long. Kinda disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Awesome ProductI hadn’t done my hair at home in a very long time and I absolutely love this product. When I first changed the color I thought it was too dark but after a couple of washes it was perfect. I have very resistant gray and left it on a bit longer and it covered well but may have to leave it 10 minutes longer. I’m happy with this product. 2 of 3 people found this review helpful. Did you? |
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Weirdest hair productI was excited to try esalon after seeing so many wonderful reviews, but sadly I was left disappointed and annoyed. When the parcel arrived it was beautifully packaged, the gloves ripped on me and this obviously caused problems, then as I have extremely thick and long hair there wasn’t enough shampoo and conditioner included. Since I had explained this when filling out all the hair questions I was disappointed. The dying process was simple and easy but the brush provided was cheap and nasty and the bristles were too hard on my head so I ended up using my own. Then when it came to finishing off I rinsed my hair as advised and towel dried it as much as I could but then I could not for the life of me get a brush though my hair, so drying and styling took a couple of hours. I was happy with the colour, but over a few days my hair was extremely difficult to unknot and style, my hair felt dried and my ends were really bad that I had to goto a hairdressers to have a minimum of five inches cut off because the dye had absolutely killed my ends! The products are strong smelling and not easy to remove from skin even with a stain remover cloth included and barrier protection! Overall I won’t be ordering from e salon again, really really disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lily! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not Impressed...Mahogany is a reddish-brown color. Generally, a blend of red, brown, and amber. I am aware many shades can be formulated, but this was not even close! The product went on easily. As it developed, it looked very dark, however, when finished, I could not see any red. In addition, it barely covered my gray roots, and yes, I did follow the directions explicitly. Since I just used the product, I have not had the opportunity to use the additional products that I purchased. I will return at a later date to give an additional review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Excellent starter packWith very little experience doing it myself this is a great set to start with. Very clear simple instructions and I was very pleased with the results with no stains left afterwards. It covered my light greying very well. Very difficult to justify the salon prices. My hair is in great condition afterwards 3 of 3 people found this review helpful. Did you? |
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Great salon worthy productThis colour was much better than I expected. My hair looked and felt beautiful. Really soft and a beautiful colour 3 of 3 people found this review helpful. Did you? |
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A love letter to eSalonI am blown away. You absolutely nailed my color (on the first go!). I look like me, but more polished. Hair color is revived, no white hairs sticking out. I have had bad experiences with dying my hair at home using box dye or some thing I picked up from Sally’s, but the instructions and quality of this product were perfect. This is an incredible service. You’ve got a fan for life :) 4 of 5 people found this review helpful. Did you? |
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Love itThe color blending perfectly 1 of 1 people found this review helpful. Did you? |
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Lasting colourDemi permanent colour has covered all my Grey's and is lasting well I have had compliments on the colour and where I got the colour from 1 of 1 people found this review helpful. Did you? |