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Grey coverageReceived my product today and although I loved the packaging I had a problem with the root colour, it turned out a mousey brown colour ( the combo was brown, red and violet like I said the root colour is no where near the colour I expected and required and I thought that may happen cause my roots are hard to cover, I want to send you a pic so you can see for yourself. If we could fix it somehow I would def buy this product again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Pretty greatI really was looking for a way to go from very dull highlights to a more natural brunette. Overall, I would say I'm very impressed! I had just enough to cover my very thick, long hair with 2 bottles- although I wish there would have been a bit more product. The only thing I don't understand is why the roots were sent with a lighter color than the ends? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great color and textureI think I needed to leave it on the roots longer than 15 minutes. I still have a few gray places...top of my head and sides by my ears. I will call and speak with someone about that. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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New productThe product is pretty amazing and really gives a beautiful final result on your hair. However I had developed a type of allergic reaction right after using this product. My scalp is red and itchy. I am sorry but I cannot order again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Excellent product, color too redI liked using this kit but the color had way too much red for me and when I used the balance of the bottle as a “wash” as instructed it really Made my whole hair a monotone and I lost the highlights I had previously. Super easy to use, great product, color was just off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMakehla- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Great Overall Coverage- not grey coverageGreat blend for overall coverage although the gold tones do not show. Horrible grey coverage. I can see grey after first wash and I have tried this color twice. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDannielle-We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
No grey Root coverageThis hair dye did not cover my grey roots . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didnt give me color I thoughtI thought my color on my roots would be blonde but they were dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Farbe top, Haltbarkeit flopDie Farbe selbst ist superschön und genau was ich wollte. Das Auftragen war in Ordnung, auch wenn die Haarfarbe sehr stark gerochen und mir ziemlich in den Augen und Atemwegen gebrannt hat. Das Ergebnis war dann auch wirklich toll, toller Glanz, Haare haben sich gut angefühlt auch wenn sie seitdem statisch aufgeladen sind. Das große Aber ist allerdings: ich habe mir vor 8 Tagen die Haare gefärbt und ein Großteil der Farbe ist schon wieder draußen. Vielleicht liegt es an meiner Haarstruktur, aber das sollte nicht sein. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne-Katharina K. - Vielen lieben Dank für Ihr Feedback! Wir freuen uns sehr darüber, dass Sie Ihre individualisierte Haarfarbe lieben. Nichts macht uns glücklicher als zu hören, dass wir Ihre Wunschfarbe erstellen konnten. |
Colour spot onNot covering grey so asked for a change and will try once more. Very much hope it works out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |