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Color Set
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66,615 Verificado Comentarios de clientes |
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Good First ImpressionI really like the personalised element of the products, and it’s nice to receive emails from the person making your colour for you. It’s reassuring to know that someone truly cares about getting things just right. The only thing that I’d say is that it’s not easy to change the order type from an all over colour to a different colour product, such as a highlighting set, for instance. The site is, generally speaking, user friendly, but there are a few issues with finding the feature you want easily. I also think the introductory cost is great, but the fact that it then doubles (as a minimum) from the next order onwards is a little bit difficult to justify. I’m still considering whether I’ll allow my next order to ship or whether I’ll skip/cancel. The shampoo and conditioner that come with the set is amazing - I love how nice my hair feels and smells after using them! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Couleur magnifique mais...Le résultat de la couleur est comme annoncé, pas de soucis. Le kit est complet et bien fourni. Manque peut-être un peu de "remover" pour celles comme moi qui ont les cheveux très long et qui s'en mettent partout, une lingette, c'est parfois trop peu. Par contre, même dans une pièce de près de 15m² avec vmc double flux et large fenêtre, l'odeur d'ammoniaque est étouffante, ça brûle les yeux, ça pique les voies respiratoires. Se serait bien d'envisager une recette moins nocive et moins odorante. Merci ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Very goodDo not like auto ship ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great coverage!I had my last salon color on 2/29/2020 & my roots are White! I filled out the eSalon form & sent a photo. The stylist, Freddie, did dark brown for roots & comb through the ends. I did leave on 30 minutes, not 20 as when I did the skin test, it was a bit light. Wish I could submit a before & after photo. I have my reorder set up. With the Covid 19 stay home in force, CA salons might be closed till Aug. I wont be going every 4 weeks again. Thanks from a happy over 65 customer! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Couleur à revoirBonjour J'avais demandé un cuivré plus clair et apparemment vous n'en avez pas tenue compte. Merci de me tenir informé Avec mes meilleures salutations 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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No gray coverage. Very disappointed!I have never professionally dyed my hair at a salon and home box dyes have done a poor job at covering my grays so I was willing to pay a little extra for full gray coverage. Unfortunately, I was VERY DISAPPOINTED! :( My results: Some grays remain silver white and some turned golden orange. Also, during the dyeing process, the aroma of the dye made my eyes sting when I turned my head to look in the mirror. I'm concerned about what is in the formula that caused my eyes to sting and am worried about the health of my scalp and hair. I have never experienced this with box dyes. I messaged my colorist regarding my concerns. I am willing to give esalon one more try. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my roots orangeI reached out to customer service but have not heard back yet. I followed all the instructions to the dot, but my roots became a quite bright orange colour. I specifically mentioned that I wanted to avoid orange or coppery tones, so I am not very happy with the colour of my roots. The colour of the rest of my hair is not bad, but I have personally had better results with just a drugstore hair dying set, so I didn't see the benefits of this personalised hair colour. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just ok...I didnt really see much difference from my natural hair color and the color i applied. I just canceled my next order and rather go to the hair stylist to get better result. I rate it 3 stars coz the smell is not that bad and easy to apply. Pls cancel my order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No Thank You !!I found it to be the same as everything else I've used/tried. There was no 'Wow' factor - at all. I REALLY DID NOT LIKE THE SHOWER PART. I'm STILL trying to get that color out of my shower!!! Please cancel my account. Thank you very much. Stay Safe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMickey- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Did NOT cover all my gray!Applied as directed, in fact left the color on an extra 10 minutes and then proceeded as directed. Some gray did not colored at all, some gray was very light brown instead of dark brown. I sent a message to my colorist 3 days ago with no response. I watched the cover gray video also. NO RESPONSE. I am thinking about discontinuing if I can not get a response/resolution to my problem. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGale- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |