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Color Set
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66,689 Verificado Comentarios de clientes |
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Not what I wantedI ordered this color to make my hair lighter and even put that in the notes for my stylist. This color made my hair even darker which is exactly want I didn’t want. When I called for help, they didn’t know what to do about it. Very irritating. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not recommend!Honest review from a woman that has been doing most of my own hair coloring at home since the age of 14. —> The package arrived very timely and in a pretty box set. A+ for presentation! However, I am NOT happy with the product at all! F for the remainder of the review! The color was supposed to be darkest brown, which is the color I have been using on my hair for a long time now. Prior to coloring, I had about 2-2 1/2 inches of growth, which you can still sort of see and my roots look like a slightly lighter shade of brown. Also, it did not cover all my gray. Gray coverage has never been an issue for me and I have used many brands of hair color over the years. I had a friend that does hair help me apply the product. Her response to the strong smell of the dye liquid should have been enough for me to change my mind when she said that this is dollar store quality and it was bad for my hair. The dye liquid had an extremely strong odor! My hair is pretty tough when it comes to color and I wanted to know what the end results were going to be, so I proceeded with the application. My ends, which my friend trimmed prior to coloring feel dry and rough as if she did nothing. This product did exactly what my friend said it would. I will not be purchasing this product again and I hope this review encourages the company to improve the product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
EnvoiN’envoyez pas la commande pour le moment, la première couleur n’est pas partie. Et je vous avertirais quand je pourrais me l’envoyer. Merci de votre compréhension Liliane 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiliane - Merci de nous avoir contactés. Nous vous avons envoyé un email avec plus d'informations sur votre Abonnement Couleur. Nous sommes à votre écoute si besoin |
Fotos geschicktHallo, ich habe bereits zwei Fotos geschickt. Ein Foto, wie es hätte werden sollen und eines, wie es dann leider wurde. Bekomme ich noch eine Info, ob und wie die nächste Haarfarbe geändert wird? Danke 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAstrid B. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Très déçuJe suis vraiment déçu du produit j’ai eu les racines rousses et le reste des longueurs châtain vraiment un gros problème. Pourtant j’ai l’habitude de me faire mes teintures d’autant plus que mon crâne est très irrité. J’ai du aller m’acheter une teinture en grande surface pour rattraper les dégâts . Je préfère arrêter l’abonnement. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie Line - Nous sommes sincèrement désolés que vous ne soyez pas satisfaite de votre coloration et que vous avez eu le cuir chevelu très irrité. Nous vous avons envoyé un email avec toute information sur votre compte et, aussi, la liste des ingrédients, au cas où vous souhaiteriez la consulter. |
Did not cover enough gray.Did not cover enough gray. I would like to go just a little warmer brown. Love the gold. It could have been my fault maybe I didn’t use enough product. Maybe I didn’t leave it on long enough. I also did it on clean hair but I would like my gray covered better. I am hoping just a little more brown tint will cover the gray better. Looking forward to trying a second time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargaret - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair color is not rightHi, I colored my hair yesterday and followed the instructions precisely. My hair did not become light blond, it now has a red tint to it. I am unhappy with my color. i am naturally dark blond, no red, I wanted light blond. It feels like it's darker than before the coloring. Please advise. Nina 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray showinsAfter 3 weeks of coloring my grays are showing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEdna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
RootsI am happy with the color however I feel like the roots turn a very light brown much faster then other hair colors that I have used in the past ?? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarlene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Démangeaisons terriblesJoli packaging. La couleur ça va. L'application normale.. mais depuis (4 jours) le cuir chevelu me gratte énormément. Ce n'est pas la première fois que je me teins les cheveux mais apparemment mes précédentes colorations étaient plus naturelles. Si vous aviez un remède efficace contre les démangeaisons du cuir chevelu.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDelphine - Nous sommes désolés d’apprendre que vous avez ressenti de l’inconfort après l’utilisation de nos produits. La coloration peut causer parfois des irritations des cuirs chevelus sensibles. Nous vous enverrons un email avec la liste des ingrédients, et quelques informations en plus sur nos colorations. |