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Custom Color Set
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66,736 Verified Client Reviews |
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I LOVE THE NEW FORMULAI got my regular root touch up and ends refresher. But you sent a note about it being a newer formula. It was much better! I loved the thickness of the dye. It was MUCH better! Also, it rinsed out MUCH better. Before if I didn’t take a long time rinsing out the dye, it would feel gummy or greasy in some spots. Thank you! For upgrading it. It’s fantastic! The color is still great too! Please don’t change it! 0 of 0 people found this review helpful. Did you? |
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HighlightsI have very thin hair, as do most natural blonds, I followed the directions provided and ended up with all of my hair on the outside highlighted. I had explained to my 1st colorist my highly rated, as one of the best colorist in San Francisco always used a cap to pull my hair through. He moved to Hawaii😥. For some reason my colorists changed with esalon and the info was not passed on. My instructions were to use a brush, with 3 1" pieces highlighted on each side! That was a lot of my hair! I trusted they knew what they were doing with the instructions delivered. I have recieved another box of color and am afraid to use it. Also I was supposed to get hair clips with order but they were not included. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - Thank you for reaching out to us here at eSalon! We are so sorry to hear Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colour productVery satified 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosie - We're so happy to hear that you're enjoying the Custom Color! We truly value your feedback and look forward to hearing from you again in the future. |
Great color, easy.The only thing I would have done differently is to leave the color on a full 30 minutes. I have a lot of gray and it wasn't quite long enough with the 15-20. But the color and feel are GREAT. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re pleased to hear that you’re enjoying your Custom Color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
PerfectIt took a couple of tries but when they got the color perfect, it was absolutely fabulous! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color to get it just right. We are excited to continue working with you! |
I don't knowI don't think I picked dark brown. But now my hair is brown, when before it was an awesome Violet. It looks like the color I got has Violet in it, but I don't think so. Because my hair is brown. A boring dull brown. Overall I'm not too happy. I'll stick with buying from the store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray Coverage QuestionableHappy with my color but grays started surfacing after the second wash. I would expect gray coverage to last a bit longer with permanent color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
UndecidedMy hair is naturally gray and colored a goldish medium blonde. I like the color outcome on my hair that was already colored. However, the coverage on my roots was weak and only lasted a few weeks. I will try it one more time after advising of this issue to see if they can tweak it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
UnhappyDidn’t last fade-away and frizzed turn orange color very unhappy with it hopefully u can help with it change the color make it less frizzy and orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Roots are orangeThis is the first time my color turned out disappointingly and it’s the holidays so that bums me out. Help 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |