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Color Set
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66,934 Verificado Comentarios de clientes |
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I absolutely LOVE my custom color!This was my first time using eSalon. I had originally selected the darkest brown with copper and mahogany undertones. When I spoke with my stylist, Danielle, she advised that the brown I chose would be very dark and would come out looking more black than brown. I definitely did not want that, I have a very fair complexion! Instead, she chose medium brown for me (I'm naturally a blonde, but my hair has been processed by bleach to keep the brighter color) with copper and mahogany. She told me that the colors are darker than they appear in the photos online, which was good because I wanted a more dark chocolatey brown than a standard brown. Well, Danielle really knows what she's doing! The adjustment she made to my custom color was absolutely perfect and I love my new hair color! I am thrilled with this service and have already been telling everyone about it! Thank you so much, Danielle and eSalon, for making coloring my hair so much easier and more affordable than it's been the last 15 years!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Still no sign of orderOrder placed on the 1st of September apparently shipped on the 6th and still no sign of it. Can’t get in touch with customer service and tracking details not working !! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sinead! We are so sorry to hear your order hasn't arrived. Please check your emails, we got back to you. |
DisappontedI am disappointed with the colour, it is not blonde at all! I am going to cancel for the time being, thank you for the assistance. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sue! We are sorry to hear you didn't like the color. Please check your emails, we got back to you to help you. |
NOW I'M BALDI woke up the next morning and had a big ball spot in the top of my head. Had to cut all my hair off because I couldn't cover up the bald spot it was so evident. I did not want to go bald. Now I have to walk around like this wigs are too expensive. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSaraletha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Möchte kein AboBin absolut nicht zufrieden, Farbe viel zu dunkel,zu viel Verpackung,umständliche Anwendung. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
SchlechtDeckt graue Haare nicht ab, Haare sind jetzt extrem trocken, nie wieder 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSilvia M. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
hair lossafter applying your hair color gobs of hair fell out when I was shampooing making me worry that I was going to end up bald 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Problème de couleurJ avais commandé un châtain clair cuivré et me voilà quasi acajou. Beaucoup plus foncé et roux que ce que j attendais 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline B. - Merci pour votre commentaire. Nous sommes désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Can’t believe my eyesI was sceptical, but then I went for it. I decided to try because nothing else was working for me and even at the salon I wasn’t getting the colour I wanted. When I tell you I am shocked! I am. It’s exactly what I’ve been trying to achieve. Looks so natural and beautiful. The process was so simple and fool proof. Easier than any kit I’ve used. My hair feels healthier than it was before and I will continue with this method. Absolute perfection! Don’t second guess, just do it. 7 de 11 personas encontraron este comentario útil. ¿Y tú? |
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Love the results!Very consistent product delivers the same results time and time again. No one can tell when I do a touch up! 11 de 18 personas encontraron este comentario útil. ¿Y tú? |