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Color Set
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66,754 Verificado Comentarios de clientes |
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Love, love, love itI have had 3 sets since January but with 1 thing or another I just didn't have time or the patience to do my hair myself. I gave 2 to my daughter and it turned out fab so today i decided to do mine and I have to say it turned out perfect. No more unsightly "salt and pepper" hair for me though it is a good bit darker than I am used to but I do like it but hopefully after finding they can adjust the colour I have asked for it to be made lighter. I am always nervous when it comes to having my hair dyed as I never like it to start with especially if it is a darker shade but I have to give eSalon 11/10. Their colours, service, after care and customer support is impeccable because 1 order never arrived and after sending a quick email they immediately sent out a replacement at no extra cost. I would definitely recommend eSalon to all my friends and family. A job well done to all the team.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Missing applianceI didn’t receive the application brush with this shipment and that’s my preferred application method. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color not what I expectedThough I am very thankful for my dye in this Covid 19 time. It is way better than gray roots. However, I thought it was going to be redder than the time before since asked for it to be so. It came out very dark brown with hardly any red in it. I was surprised at the end result but again very thankful to have my roots covered 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Medium Blonde, you mean Medium OrangeRoots literally turned orange when it was supposed to be medium blonde!!? 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKendra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
faded in 5 daysincorrect product sent, called for further clarification. first sent roots only-spoke with a great person who was so very helpful-talked me through refreshing the rest of my color as indicated in the notes i sent along with a picture...fixed that issue. applied color thursday evening-looked great color was spot on, did not wash until sunday evening-grays coming through at second wash on wednesday morning. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad resultDespite following direction perfectly and applying to roots only, the rest of my hair changed color. The product somehow ran into the rest of my hair - darkened it and make it ashy with a tinge of green. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPam- Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
Faded very quicklyThis color was gone in under 2 weeks so much for permanent color 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Darker than my natural colour, too warm for my skin. No reply from ColouristThe colour was different from what I was expecting. I was told the colour I chosen was much lighter than my natural colour, and I was suggested to go to a darker shade, which I accepted. The colourist sent me an email with the colour suggestion which I wasn't happy with so I wrote him back straight away to ask for a few adjustments, but he never replied. In fact I wrote him twice. The colour he chosen was shipped anyway and being in Lockdown with very long roots I didn't have a choice so I used it anyway. the colour turned out to not be as bad, but one or 2 shades darker than my natural colour and too warm for my skin colour. My skin is olive so warm shades don't suit me. I tried to adjust my colour BEFORE it was shipped but no response. I was so hopeful I wouldn't have t go back to hairdresser saloon, where I spend a fortune and a good chunk of my day.... But I guess this is why we pay the extra money, so you can actually speak to a professional and have a proper personalised service.....Hope my colour will be adjusted on next order otherwise I'll just have to be patient and go back to my hairdresser as soon as the quarantine is over. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDorothy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Beautiful color but very slow shippingThe product is great but if i have to buy other coloring product while i am waiting for shipping it defeats the purpose. And an additional $6.00 is added for shipping!! So at that price they could overnight the package instead of using snail usps. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoz - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Reason I am leaving esalon Im so dissappointed ! Cant refer to anyone! spent$100I spent over $100 and my color experience was awful I am not new to esalon but things have changed I guess not enough color and the color I had was awful ! could pay $5 at the store and do better than what was sent to me! I am so very disappointed how could I ever refer you to anyone after my bad experience?I 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacquelyn - We truly appreciate your feedback. We're so sorry our Hair Color didn't results how you expected! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |