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Color shadeI received my order and was really excited about it. After applying it and follow each direction I’m not quite happy with the outcome. The color isn’t what I was expected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathrin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GlücklichEndlich habe ich meine Farbe gefunden ich bin super zufrieden. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Tolle Weiss und GrauhaarabdeckungWie immer deckt es perfekt meinen nachgewachsenen Ansarz aus weißen und grauen Haaren ab,bis jetzt die einzige Coloration die das kann auch im hellen Tageslicht.Und ich habe sehr viele ausprobiert, Premiummarken als auch normale aus der Drogerie.Nur 4 Punkte weil die Farbe nie ganz meine ist,wurde auch schon mehrfach auf meinen Wunsch angepasst, sonst wären es 5 Sterne!!Aber ein toller Glanz!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect!This color was perfect, especially for the Fall! Didn’t change up my natural color too much 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Versuch gescheitertLeider ist die Farbe nicht geworden, wie gewünscht. Der Grauansatz ist nicht abgedeckt, hat einen Grünstich und in den Längen ist von dunkelbraun/mahagoni ebenfalls nichts zu sehen. Positiv zu bewerten ist das Zubehör und die Anleitung. Tut mir leid, aber ich werde nicht wieder bestellen! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Wrong redI wanted to like this but no. First, the color was too runny after mixing. It was dripping down my neck. Second, I told the colorist to stay away from the bluish dark red. Unfortunately, that’s what I got. It’s way too dark and no bright red like I asked for. Third, the entire step where you have to mix the remainder of color with water and dump on your head then massage in…that was an entire waste of time and ended up being one big mess. Sorry salon, this is not for me. I’m going back to Madison Reed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nothing like the pic I sent and did not cover grayThe color I get from my salon is a bright, vibrant, red/orange. The color I was sent looks like my salon color after 5 weeks in between visits. It's a dull brown copper. It also didn't cover the grey, even though I left it on for 30 minutes. Now I need to go to the beauty supply and try to find another color to fix this and brighten it up. Do NOT recommend for red heads. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
La couleurla couleur rien a voir a ce que j'ai demandé couleur trop foncé ça tire sur le roux qui ne me va pas déçu et en colère 😡 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDominguez B. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit plus foncée que prévu. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
It was nice butI was kinda disappointed with the outcome. It’s not the color I had in mind - dark brown and i wanted the lighter one. I was really excited with your products though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRonelia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedThe color was gorgeous until I washed my hair. It did not cover my grays or adequately color my ends which are lighter than the color by my scalp. I did state that I had grays and also that my ends were lighter when I put in for the color to be created. I just need something more vibrant and long lasting. Unfortunately I believe I will be back on the search for a new brand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |