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Color Set
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66,866 Verificado Comentarios de clientes |
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Color too darkGot medium brown. Wanted light brown E-salon will redo color and admitted to a mistake 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLora- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DID not like the color at allI didn't like the red hair color at all. I was looking for a light blonde color, I tried the red anyway and was very disappointed the way it turned out, it frizzed my hair as well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShalon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
No better than the box from the storeColor seems the same, but this is more expensive and you have to wait for it to be shipped to you. I'll just go and buy a box at the store. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
disappiontedcolor much darker then i would like 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarabara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
MehI just didn't like the color. It wasn't what I was expecting. That's why I cancelled my plan. The color was like very mousy. My hair looked dry not shiny. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBianca- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
3rd try is still NOT Correct!I have discussed my color preference, sent pictures and my color is still not rght. It is darker each time! I would like to cancel my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZona- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Custom Color Change RequestColorist got the requested change perfectly! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Amazingly perfect color match!The product Stephanie mixed for me matched my hair color preferences perfect! I love your company! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Pleasant surpriseHave used an expensive salon for years. No need to ever again. This is the most natural look I’ve seen. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Best ever home colour productsThis is an an amazing find. Not only is the colour specifically made for you but the whole packaging and contents is so easy to use. It’s so well thought out and simple easy instructions. Shampoo & Conditioner supplied leaves hair feeling wonderful. I’m hooked and will be doing my own colour from now on. Thank you brilliant service 0 de 0 personas encontraron este comentario útil. ¿Y tú? |