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Custom Color Set
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66,866 Verified Client Reviews |
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Custom color setI love the fact that you can change the color so far I have had pretty colors nothing extreme. Looks close to natural color even if I went lighter and then close to darker than my natural hair color. Very well pleased. 0 of 0 people found this review helpful. Did you? |
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I'm loving itSo I was skeptical about this at first but optimistic. As I grow older it seems my hair is wasting no time in aging as well. Store box color kits maybe stayed in my hair for no longer than a month but I could see it graying & fading by as early as week 2 depending on the brand of color. But something about your product is blowing my mind away. I still don't see any gray or fade & it's been 3 weeks + & my hair is still all color. That is why I delayed my NEXT shipment. Because I don't need it yet. I'm loving how natural it looks to those that don't know I color & how it looks like I paid salon price to those that know I do color it. I'm loving the compliments, the confidence it gives me & the whole process. Thank you. 23 of 24 people found this review helpful. Did you? |
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Loved the colorI am a natural blonde whose hair has darkened a little over the years and now has some gray in the mix. Most colors will make my hair too yellow and brassy. The esalon color lightened and removed the grays without making my hair too yellow or damaging my hair. 0 of 0 people found this review helpful. Did you? |
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Great color!It was easy to use and should be more reliable than box color. Love that they gave me a brush so I could get my hairline better. Only downside was they (thoughtfully) sent me a color for my ends that didn’t have brown in it. That scared me that I would screw it up so I waited to color my hair until after I got it cut so I only used the main color. It’s not on them at all but just me not wanting to risk screwing it up. 0 of 0 people found this review helpful. Did you? |
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Not exactly what I’d hoped forNot exactly the result I’d hoped for. The roots covered well, but the length application bottle wasn’t enough for my long hair and the result is lighter/patchy on one side. The overall effect tonally is closer to where I wanted to be however the ‘copper’ colour wasn’t near bright enough and has faded really quickly. The repurchase is saying it will only end a bottle for my roots but it’s the body of my hair that needs to most dye and more colour retention for a ‘copper’ look. I will probably be going back to the salon 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Like all the restI really wanted to love this product. And they have an excellent marketing campaign. Salon product etc. But this product gives me no better coverage Integrity of color than all the over the counter products and I’ve tried them all. I’ve even kept it on for an hour or more. It washes out fast And i use John Sebastian for brunettes Color shampoo and conditioner once a week as It has no sulphate etc. Doesn’t work for me. Too expensive for over counter results. After posting this review I received an email stating the various ways to keep my color fresh. I am 60 years old. I use every one of these precautions. . No hot or even warm water. I use lukewarm at best, color safe shampoo and conditioner for colored hair and for brunettes, no other styling products, no hot styling tools, etc. I don’t do much with my hair. The bottom line is it’s just not a better product than the over the counter stuff I can purchase for half the price. And it does have that weird waxy feel to it which I don’t like at all. Not a clean feeling. Make hair clumpy when rinsing it. I am canceling my auto ship. I postponed it but there’s no need to continue it. It may be great for others it’s just not working for me. 0 of 0 people found this review helpful. Did you? |
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A smidge too dark.E salon is making it right. It came out a little too dark. Nothing terrible but not what I ordered. E salon is giving me another try for free 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
No refund for return. I did not like color n was told would be refundedThe company isn’t bad but it’s disappointing to have customer service tell you it’s okay! Return the product and change the color when your ready disappointed me. Never refunded 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email. |
Color gives good luster but lots of hair fallGood luster and good looking. But feels like lots of chemicals and ammonia. It smells ammonia while mixing. This can be improved I think. Lots of hair fall started after I started using this color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonali - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not tackle the graysThe color kit did not cover the grays as it has in the past. Nothing was done differently than any previous time, same application, same amount of time to process on the hair. I always have my hubby check the back to make sure I've covered all the areas as I have before as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |