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Color Set
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66,880 Verificado Comentarios de clientes |
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Loved itColor was beautiful. Wished the staying power was better 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Very good colour..keep same for next time.Did not cover grey roots 100% based on instructed length of processing time of 30 minutes. Would you recommend extending that time? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great supportMy second order was shipped and damaged so badly UPS put it in a plastic bag with a note on it.I sent out a few emails about the situation and with in a week I received a email back telling me they would be sending me out a new order no questions asked.I had pictures of my package, because in the past company's didn't believe people so just incase.I couldn't return it the hair color had exploded all over the place it was a mess,but these things do happen.But I am so happy that Escalon responded and reactivated the way they did.So thank you this is what makes good companies. And with the world the way it is,knowing I have one less thing to worry about is a great feeling. So Thank You.Melisaa 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Was perfect color for me!But I now need your help. The light brown worked great for me but I needed to add highlights and your company was out of stock on product so I tried another brand. I will add pictures. My base is now light brown in some areas but my overall color is different shades of blond. Please advise as light brown now will be too dark as how I may correct this. Thanks so much in advance. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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quantitéAu vu du retard de livraison, du au covid 19, je n'ai pas eu assez de couleur pour faire la totalité de mes cheveux, ceux-ci ayant continué de pousser, même si je les ai coupé avant d’appliquer la couleur par soucis d’économiser le produit au maximum pour pouvoir recouvrir tout, il n’y avait plus que les racine à colorer mais toute la tête, ce qui fait que la totalité de mes cheveux ne sont pas coloré. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrancine D. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration n'ait pas totalement répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez les meilleurs résultats. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
TerribleSo disappointed, wrong color, not full coverage and left my hair extremely dry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair dyeThe dye had a strong ammonia smell. Also dried my hair out making it even more frizzy. Would not recommend although it did cover the grays well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Gray CoverageI've noticed a lot more gray hair that's not getting covered by the hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
AllergicEven to their sensitive formula. My head itches for weeks! Didn’t cancel in time. Have a whole extra set if anyone is interested! Won’t use it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not so good coverage.Since day one gray coverage doesn’t happen with this product. Also this is my third refresh and the color is a lot lighter then the past. Not satisfied at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |