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Custom Color Set
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66,925 Verified Client Reviews |
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Not happy at all. Not worthI have been ensured as my colour will be same from roots till ends, I ordered dark brown. Colour is awful my roots are much lighter than rest, didn't cover my lights on lenghts, covered only grey hair. Looks worse than using box dye from sainsburrys. I will need to buy another Colour and dye again which will cause more damage on my hair. I do don't recommend it, waisted money and time and hair condition! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Karolina! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not orderingThe color really didn't do it for me and I followed the directions. Not the coverage I hoped for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
MessMy developer bottle was cracked and leaked out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We truly apologize that the developer arrived leaking. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Wrong colorI wanted mahogany red, it turned out dark brown and I don't like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kathy, We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Leaking bottleI didn’t use the color yet but when it arrived today the bottle had leaked all over everything including the instructions. Not impressed at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarole - We are so sorry that your color bottle leaked. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not happyI had to leave the color on for over 45 minutes. It barely covered my gray Not satisfied at all. Refund would be nice 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kathryn, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
So pleased!I’m so impressed by this colour and the way it’s left my hair looking and feeling. Also felt so special getting it all personalised to me! Highly recommend. Thank you so much. 15 of 15 people found this review helpful. Did you? |
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Always What I asked for!!I’m so pleased with the color after using for over a year. Also, when you want a change the colorist nails it every time. 4 of 4 people found this review helpful. Did you? |
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ColourExactly colour I asked for. Easy to apply. 4 of 5 people found this review helpful. Did you? |
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Not great finishMy roots changed colour the rest of my hair was the same 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Gemma! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |