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Custom Color Set
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66,903 Verified Client Reviews |
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Don't loveI was excited to try this until my results were not good. Firstly, the smell was a little overwhelming for me but IF the color looked great, i wouldn't care. I selected darkest brown. It appeared light my on my roots! Ive never had an issue like this before. Its embarrassing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Marisa, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Medium brown all over colourFirst time EVER dying my hair. The process was very easy, instructions very helpful, and minimal mess made. As a newbie… I’d definitely recommend completing the full profile process and send pictures to allow appropriate match. My original chosen shade was incorrect and my stylist corrected it using my details shared. Strand test complete and was delighted at how well it matched my natural colour. Completed process for full head and delighted with colour. More shine and no more greys on show 😀 8 of 9 people found this review helpful. Did you? |
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Best color ever!!i have been coloring my hair with eSalon since 2019, BEFORE the pandemic; and i have tweaked my color every now and again. But my latest formula, which i have used the last several times, is FABULOUS!! Thank you, eSalon!! 5 of 6 people found this review helpful. Did you? |
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Best Color Yet!I have spent a fortune on my hair going to really nice salons. This is the best color yet. Customer for life! 1 of 1 people found this review helpful. Did you? |
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Still hasn't arrivedShipped 26th January and I'm still waiting for my colour on 10th February. Previous deliveries came within days and I was very happy with the product. Now my colour schedule is off and I'm going to have to try to get a last minute appointment with my hairdresser or my roots will be starting to show for events coming up in the next few weeks. Very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - Thanks for sharing your experience with us. We are so sorry that your order hasn't arrived yet. Upon reviewing your profile, we see that our team has already assisted you regarding this matter. We truly appreciate your patience and, please, let us know if there is anything else we can do to help! |
Never arrivedThe product never arrived 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGladis - We are so sorry that your order hasn't arrived and we'll be happy to resend it. Please, check your inbox for more details and let us know if there is anything else we can do to help! |
Washed out/fadedDisappointed in results. Can't wait to get back to a salon to have color corrected. Wish I could say e-salon helped me in between colors at the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Allergic to prodductPlease stop sending your products. Skin allergy is in serious condition. Take me off your mailing list. DO NOT SEND ANY OF YOUR HAIR PRODUCTS. I Do Not Want Any of Your Hair Products, I Do Not To Be Your Customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Richelle, We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
It made my hair falloutThis stuff is toxic 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Exactly What I Wanted!The color I received was exactly what I was going for and is absolutely gorgeous! My first order arrived damaged but customer service was able to replace the item quickly which was great! Definitely going to be sticking with this color for a while and my hair feels so healthy and fresh after coloring. Amazing service and product! 2 of 2 people found this review helpful. Did you? |