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Custom Color Set
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66,934 Verified Client Reviews |
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Hair colorProduct is not for me. My roots stay light and my hair goes dark. Very great customer service, however. All hair is different, and my hair is a brat! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color was a matchGreat color matching. Gray coverage not quite as good. I had to order a touch up kit 2 weeks after dying because the gray was still very pronounced. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lisette, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour ok, covered grey, but gave me allergic reactionDid 48 hour patch test prior to dying my hair. Positives: covered all my grey hair , colour is okish , not one I wanted but can live with it. unfortunately I have developed allergic reaction so I cannot use the product going forward. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jasmina! We are so sorry to hear you've experienced an allergic reaction. Please check your emails, we just got back to you to help you futher. |
Not at all as advertisedThis was absolutely not worth the investment. I responded to an email asking my color preferences and what I was wanting to achieve. I wasn't looking to change anything, just maintain my current red color. The color I received ended up being a slightly reddish brown. I've been coloring my hair with professional color for over 20 years. I have never been so disappointed, and I regret giving this brand a chance. It also didn't even color my ash blonde roots, which normally soaks up color like a sponge. As soon as I can figure out how to unsubscribe (because that's apparently hidden), I will be. What a rip off. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDextra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I just received my first packageI just want to say that is one impressive package. I can’t believe what I got for the price. I am definitely happy. You go over and above. I also love that someone wanted to speak with me before even sending my color I am definitely going to continue business with you!!! 12 of 12 people found this review helpful. Did you? |
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Scored a home run!!!I have struggled for a long time with realizing the right color to match my hair color. I had micro links installed and I love the color of my extensions, The problem was getting my exposed hair to match the extensions. My natural hair tended to pull red no matter what my beautician and I tried. I decided to give this custom product a try not really expecting to be satisfied. Well, let me tell you…this product was perfect and exceeded my expectation!! Note: no one paid me to send this review! I just felt compelled to share Mr total satisfaction with this product. FYI…I am hard to please. :) 6 of 6 people found this review helpful. Did you? |
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Loved my color!Had been using another popular at home brand and needed to switch. This kit was perfect. I loved my color. The shampoo/conditioner were awesome. Color kit was Easy to use. Smells great too. 8 of 10 people found this review helpful. Did you? |
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I love it!I wanted natural brown and gold to cover grey and I have never had a colour take so well! So pleased with the result ❤️ 3 of 3 people found this review helpful. Did you? |
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First try with this productEasy to complete questionnaire to help choose right colour. Like the fact you can send photos of current hair colour which helps stylist know condition and the colour you are starting with. Beautifully packaged and arrived in good time. The instructions are clear and the process easy. No nasty smell. The shampoo smelt lovely and I would happily buy it as my usual shampoo if it was available as an individual product ; felt nice too. Only thing I did not like so much was the conditioner texture/effect. It was ok but I chose to condition with my own after. Hair came out soft and colour ; although not 100% the shade I am aiming for, is even , shiny and my husband likes it very much. It is a very good colour for covering my grey ( which it did 100%) and a really good balance to even out the pre coloured hair I had. Yes would definitely recommend and will use again. I will wait a week or two before deciding if I want to change the colour at all or keep this one. Very good site and easy to contact. 2 of 2 people found this review helpful. Did you? |
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Beautiful color matchSo easy to work with, no oder, no mess and beautiful results 2 of 2 people found this review helpful. Did you? |