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Custom Color Set
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66,880 Verified Client Reviews |
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Terry's Hair colorI really like the product. It is easy to apply, and the color looks great. My only objection is the shipping is always late. Not saying it's the company's fault, but I can get another hair color (Madison Reed) much quicker. 0 of 0 people found this review helpful. Did you? |
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CoverageThe color is over by it does not cover my greys 0 of 0 people found this review helpful. Did you? |
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Grey still therePackaging was really nice but when I used my colour was not satisfied 😕 did not cover my greys left it longer still the same was very disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Saila! We are sorry to hear your greys weren't fully covered. Please check your emails, we just got back to you to help you further. |
Not Enough dyeMy hair is thick and half way down my back so one bottle of color wasn't enough to cover all the red so now there are blotches of red in with the brown. Not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to remedying this for you. Keep an eye on your inbox for more details. |
Great product- too dark for meThe product is easy to use and covered most of my grays. This color was too dark for me, more solid black than dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lory, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. (: |
Extreme disappointmentThe application of the hair color was very easy. However, it caused extreme itching and dryness to the scalp. Hair is now falling out. Not only do I not want to reorder but am requesting a full refund. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tracy, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Salon quality colorFirst time coloring my hair at home, and it turned out incredible. It has depth, covered well, matches my natural color, and looks healthy and shiny. I'm so impressed with how it covered my greys as well. I'm definitely a convert! Thank you for such a great experience, I was pretty hesitant to try coloring my own, but it couldn't have been more successful. 4 of 4 people found this review helpful. Did you? |
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AwesomeGreat color and coverage even it my gray! 1 of 1 people found this review helpful. Did you? |
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Color’s greatColor is great but the customer service on my last enquirery was very disappointing! It’s to the point of me canceling my subscription! 0 of 0 people found this review helpful. Did you? |
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Not the colour expectedColour wasn't as expected at all. Not copper like the picture shown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Amanda! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |