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Love love love love my colrHappiest I have ever been with hair color including salons. 2 de 7 personas encontraron este comentario útil. ¿Y tú? |
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Almost a matchGood quality colour, despite picture not a full colour match but blended well enough 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Passt mir nicht.Harr färbt nicht! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDita V - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
How could esalon get it so badly wrong?Wanted medium golden brown and sent pictures of my current hair to ensure that the colour would be accurate. I was really excited to try this. I've used box colours successfully many times so I felt confident enough to colour at home. I followed the instructions step by step but the outcome was a very light golden brown. Customer service offered me a call with a colourist but I declined, I wasn't going to risk paying for another box when this one was so wrong despite sending pictures. I've bought root spray to cover until I can get this sorted. It was only £10 for the trial but the waste of time and energy for it to turn out so badly has been the most annoying part. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Patricia, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
SO SAD.......So, I was really excited about finally dying my hair, since I have been a bit down on myself and have not dyed it in over 3 months... It took me about a year to get my copper color exactly where I wanted it... I saw the combination that the colorist here made me for and it looked like it was going to be just what I asked for! I died my hair as soon as I got it yesterday! I was tracking it! Washed my hair Saturday so I could be ready for it Monday... After doing everything and straightening my hair, I am so sad to say my hair is so dark... It is literally brown... It is not copper, it is no where near close to what I asked for, nor the picture I sent for comparison... I will probably have to lighten my hair AGAIN to get it to where I want it, which I am so sad about because my hair is finally healing and not I have to add damage to it... ALL IN ALL, I am beyond disappointed. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Yashira, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Farbe gute QualitätMein Farbton ist zu bronzefarben, ansonsten hat alles super geklappt, bestelle gerne wieder. Sieht sehr natürlich aus und Anwendung hat toll geklappt. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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great resultsif you choose to color your hair at home, this is the product for you. Easy to apply and. loved the results! 4 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Tolle FarbeFarbanpassung wurde perfekt umgesetzt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Fantastic!!I absolutely love eSalon! The colorists always get it exactly right. They are able to precisely match the color I get in the salon, saving me tons of money. The quality is great, and I love the extras they include in the color kits. It's easy to adjust my color whenever I want. I'm never going back to drugstore color! 2 de 4 personas encontraron este comentario útil. ¿Y tú? |
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die Farbe gefällt mir sehr gutDie veränderte Farbe gefällt mir sehr gut, nur sind die Haare nach meinem Geschmack zu dunkel, dadurch kommt der Rotton nicht so gut zur Geltung, wie ich es mir wünsche 7 de 8 personas encontraron este comentario útil. ¿Y tú? |