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Custom Color Set
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66,866 Verified Client Reviews |
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Not receivedI cannot write a review when the product has not been delivered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Christine! We are sorry to hear your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Grey hairThe colour was right but it did not cover my grey hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tina! We are sorry to hear your greys weren't covered. Please check your emails, we got back to you to help you further. |
Horrible coverageThis product does not cover grays at all! I end up with a caramel colour over my grays & grays that were not touched. (My hair is dark brown) No matter how much they try to adjust my order, it’s always horrible. This is not a salon level product. My hairdresser has no problem covering my grays with professional salon product. Do not waste your money, as I have so many times! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color not uniform.I soaked my hair in the color…poured globs onto my hand after doing it all over and making sure all my hair was saturated. But afterwards, when my hair was dry, I saw that parts ( in the front left quarter) were not the same color…as if I hadn’t applied any color at all! It may be that I need to leave it in longer. Next time, I will apply the color to that area first and leave it in for longer than the instructions say. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Vikki, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
No changeRequested a whole coloring Kit and only received a root and tips touch up kit. I couldn't even tell I touched up couldn't see a difference in hair after applying product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrystal - We’re so sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Made my hair betterI have never had an experience with at home dye that didn't damage my hair in some way, but with my esalon color, not only was the color beautiful, but my hair looked healthier, shinier, and felt so much softer and smoother. And I am in no way a pro, actually I'm quite bad at doing my hair, but they lay it all out step by step and make it fool proof. It's great & for a fraction of the cost of a salon, I highly recommend. 5 of 5 people found this review helpful. Did you? |
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Loved this new color corrective formula!Thanks for listening to my feedback with the "too red" color on the last batch and mixing a custom formula that fixed the issue. I'm loving this new color. 1 of 1 people found this review helpful. Did you? |
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Great productGreat product and service. Hair comes out perfect every time. Super easy to use 1 of 1 people found this review helpful. Did you? |
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The BestLove this product 1 of 1 people found this review helpful. Did you? |
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Perfect color!I thought I wanted one thing, called to change my autoship and my stylist went over the "tones" and shades with me and I ended up with something slightly different and ended up LOVING it! 0 of 0 people found this review helpful. Did you? |